Senior Facilities Manager

This is a senior leadership role responsible for supporting the Site Director in the overall management and performance of a large, multi-occupier science and innovation campus. The position plays a key role in delivering an exceptional occupier experience while ensuring operational excellence, financial control, compliance, and strategic development of the site.

You will take a hands-on approach to overseeing daily operations, leading on facilities management, budget oversight, compliance, customer service delivery, and external engagement. The role also contributes to the site’s visibility and positioning within academic, scientific, and commercial communities.

• Support the Site Director in the effective leadership and day-to-day management of the site
• Ensure full compliance with all health, safety, environmental, and statutory requirements
• Maintain robust policies, procedures, and governance standards across all site operations
• Oversee maintenance standards to ensure the site operates at the highest level
• Build strong working relationships with occupiers and stakeholders, ensuring their operational needs are met
• Act as a senior point of contact, responding promptly and professionally to service requests
• Work collaboratively with occupiers to ensure facilities remain suitable for their activities and future growth
• Support refurbishment, expansion, and alteration projects, engaging specialist internal and external teams as required
• Monitor site-wide budgets and financial performance at a strategic level
• Manage operational plans and budgets to meet agreed financial targets
• Identify cost efficiencies, value improvements, and performance-enhancing initiatives
• Contribute to the identification and development of new commercial and business opportunities

• Support annual site planning and strategy development in collaboration with senior operational leadership
• Champion continuous improvement and change management initiatives
• Promote innovation in service delivery, technology adoption, and operational processes

• Oversee delivery of agreed site marketing activities across digital and print channels
• Work with retained marketing partners to ensure brand visibility and enquiry levels meet expectations
• Support on-site promotional initiatives and stakeholder engagement activities

• Develop and maintain relationships with local authorities, public sector bodies, and business networks
• Engage with academic, scientific, and industry communities at local and national levels
• Act as a professional ambassador for the site in external forums and partnerships

• Provide guidance and support to site teams and senior management as required
• Promote high standards of customer service and professional conduct
• Contribute to a positive, collaborative working environment

• Proven experience (minimum 3 years) in a senior facilities, site, or operational management role
• Strong understanding of health, safety, and compliance within complex environments
• Budget management and financial planning experience
• Excellent stakeholder management and communication skills
• Ability to operate strategically while remaining operationally hands-on
• Experience with in science, technology, or innovation-led environments
• Exposure to laboratory, technical, or specialist facilities (wet or dry labs advantageous but not essential)

• Strong leadership and relationship-building skills
• Confident communicator with excellent written and verbal abilities
• Commercially aware with a proactive, solution-focused mindset
• Adaptable, forward-thinking, and comfortable managing change
• Committed to continuous improvement and professional development