Head of Housing & Communities

Salary: EVH SM8 – SM10 (£68,272 - £71,794)

Location:

On-site, Glasgow, G31 1QW

Type:
Permanent position
Reporting to:
Director
Benefits: SHAPS Defined Contribution Pension Scheme

Job Type: Full Time

Overview

The purpose of the post of Head of Housing and Communities is to deliver highly efficient and professional housing and welfare service on behalf of the Management Committee to customers of Reidvale Housing Association. This post sits within the senior management team as such requires the post holder to provide strong leadership and to lead the delivery of a responsive and continuously improving housing management services.

• Leadership of the Housing and Communities Team
• Compliance with all associated legislation and good practice
• Delivery of excellent Housing and Communities services
• Delivery of the annual Operational Work Plan
• Developing policies and procedures for the Housing and Communities services
• Complaints management for Housing and Communities services
• Performance reporting, improvement and returns
• Lead on and improve customer satisfaction across all indicators
• Undertake Customer Satisfaction Survey
• Income generation and management of arrears, voids, welfare benefits for all the Association’s customers
• Value customer feedback and lessons learned
• Stakeholder engagement, supporting customer residents’ groups and undertaking the annual rent consultation
• Co-ordinating and taking the lead on a strategy to support community development and promote Reidvale as a great place to live and work.

Role and responsibilities are carried out whilst upholding the values of the Association as these guide our behaviours, decisions and actions, these are:

• Be Honest and open in our approach, decisions and communications
• Be Accountable to our tenants, community and each other
• Be Respectful and considerate in how we treat each other
• Be Supportive and willing to go the extra mile

2. KEY TASKS AND RESPONSIBILITIES 2.1 To contribute to the overall strategic and operational direction and objectives of the Association, ensuring the work and activities of the Housing and Communities Team are taken into account. This includes:

• Contributing to the development and review of the Association’s Business Plan, the Operational Work Plan, Corporate Risk Register, Investment Plans, financial planning documents and department budgets.
• Leading on and contributing to meeting the requirements of the Scottish Housing Regulator, the Annual Report on the Charter to the Scottish Housing Regulator.
• Providing evidence and assistance to support the Management Committees Annual Assurance Statement.
• Identifying strategic solutions to improve the performance and service;
  Aiding the implementation of the Association’s Performance Management Framework; and supporting the smooth running of the Association’s effective internal control systems

2.2 To manage the Housing Service Team ensuring the delivery of a high quality and efficient housing and maintenance services to all the Association’s tenants, owners and other customers. This includes:

• Line managing the Housing and Communities Team; as well as delivering positive solutions and supporting with complex cases and issues with workload.
• Leading on staff training, development, appraisals, absence management and authorising annual leave within your team.
• Aiding the development of policies, procedures, and best-practice strategies to ensure compliance with outcomes in the Scottish Housing Charter and other legislative and regulatory requirements.
• Monitoring and reviewing targets for the Housing and Communities Team and advising the Director and Management Committee of any significant performance or service issues that may impact on the Association’s financial position or seriously affect the service to our customers.

2.3 Manage the Housing Services Team to contribute to excellent service outcomes and the financial viability and sustainability of the Association. This includes:

• Maximising income for the Association through the activities of the Housing Teams by collecting rents, supporting customers in arrears and recovery of rent owed.
• Establishing strategic partnerships with relevant organisations to maximise support and…