Network and System Coordinator

Job title:

Network and Systems Coordinator | Grade: 5 |

Employment type:

fixed term (to 31 March 2027) |

Hours:

full time (35 per week) | Starting salary: £39,920 (£40,290 from 1 April 2026) | Directorate:
Client Legal Services | Department:
Public Defence Solicitors Office (PDSO) |

Location:

Glasgow or Ayr | Closing date: 15 March 2026 (23:55)

We’re looking for a highly organised and proactive coordinator to lead and develop the business support function for the Public Defence Solicitors Office (PDSO). This is a key role for an experienced professional who can juggle leadership, technical systems knowledge, and day‑to‑day operational delivery.

This is a full‑time fixed‑term role covering our Glasgow and Ayr offices. The successful candidate will be expected to travel regularly between their designated offices, spending a minimum of one day per week in each. Applicants must be locally based near one of the allocated offices to ensure a manageable travel time. Occasional travel to other offices across the PDSO network will also be required.

• Coordinating and managing business support resources across the regional office network.
• Leading and mentoring support staff, including inductions, performance management reviews, and professional development.
• Acting as a technical specialist for iCasework by managing workflows, improving processes, and maintaining reporting capabilities.
• Supporting service heads with data analysis, strategy implementation, and day‑to‑day operational planning.
• Delivering training across office procedures and case management systems.
• Overseeing key finance processes, including invoice approvals and purchasing.

Handling additional tasks such as records management, legal aid admin, FOI/SAR requests, and complaint monitoring.

• Strong people management and leadership experience.
• Solid experience in business administration.
• Strong working knowledge of case management systems (ideally iCasework) and a methodical, analytical mindset.
• Great communication, mentoring, and coaching skills, with the ability to support and train others.
• Experience working in a legal practice environment and understanding civil/criminal legal processes.
• High attention to detail, excellent organisation, and the ability to juggle competing demands.
• Confidence with data analysis and creating reports to support decision‑making.
• Advanced IT skills and the discretion to handle sensitive information professionally.

• A meaningful role where your work makes a real impact.
• A supportive, inclusive, and values‑driven working environment.
• Opportunities for learning and professional development.
• Flexible working to support a healthy work‑life balance.
• A competitive salary and benefits package, including pension contributions.
• Generous annual leave entitlement (34 days, rising to 42 days after two years’ service).
• Enhanced family‑friendly leave entitlements.
• Access to wellbeing support, mental health support, and an employee assistance programme.

Access to a wide range of discounts (including gym and retail) and the Cycle to Work scheme through our partner, Edenred.

For more information about this role and a full list of essential criteria and required competencies, please refer to the application portal.

Completed applications should be returned by Sunday 15 March 2026.

The Public Defence Solicitors Office (PDSO) is a national network of publicly employed solicitors, providing high‑quality criminal legal assistance across Scotland. Established in 1998, we operate as a direct service of the Scottish Legal Aid Board, offering expert advice and representation to clients eligible for criminal legal aid. Our experienced team supports individuals facing summary and solemn cases at all levels, representing them in some of Scotland’s busiest courts.

The Scottish Legal Aid Board (SLAB) plays a vital role in ensuring access to justice for all individuals in Scotland. As a non‑departmental public body, SLAB operates independently but is accountable to the Scottish Government. Our mission is simple: to provide essential legal support to those who need it most, ensuring fair access to justice…