Team Manager - Fashion Beauty

Team Manager - Fashion, Home & Beauty - Glasgow Area

As a Team Manager in Fashion, Home & Beauty, you’ll lead by example, driving performance, and helping reshape M&S for the next generation of customers.

• Own your department from layout and product to service and performance. You’ll make bold decisions to drive sales and service.
• Coach and develop your team. You’ll set the pace, build capability, and create a high‑performance culture that is focused, fast, and collaborative.
• Use commercial insights to lead with confidence – understanding the numbers, trends, and opportunities that will make your department thrive.
• Flexibility is vital. You’ll be agile in your approach, adapting to a fast‑moving transformation environment.

• Drive profitability and sales for your area through supporting the delivery of the Retail Plan and Store KPI’s.
• Support the delivery and embedding of the business transformation plan and change initiatives for your area.
• Deliver great standards and service by setting clear expectations with store colleagues.
• Create the right culture, role‑modeling new digital ways of working and leadership behaviours.
• Create a multi‑skilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
• Deliver brilliant basics through the team.
• Seek customer feedback and take action to deliver improvement.
• Use data and insight to improve the customer in‑store experience, improve operations and drive performance.
• Support the delivery of Plan
  
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• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
• Recruit for the team, ensuring new starters have a brilliant onboarding experience.
• Deliver all line‑management activities in line with company process and policy.
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
• Deliver operational excellence to maximise product availability, minimise stock and cash loss.
• Ensure processes and tasks are delivered in line with business expectation and operating standards, allocating resources accordingly.
• Maintain a safe and legal store environment.
• Support visual merchandising updates across all launches, events and campaigns.

• Ability to lead a team to deliver excellent customer service and KPI’s across the store.
• Create the right culture, role‑modeling new digital ways of working and leadership behaviours.
• Has a good understanding and up‑to‑date knowledge of commercial, visual, operational and people processes and systems.
• Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
• Good working knowledge of VM principles.
• Good level of digital capability and an understanding and use of all systems.
• Good knowledge of the legal requirements across their area of accountability and the store.
• Knowledge of the people policies and managing performance within a team.
• The ability to have difficult conversations with effective resolution with colleagues.
• Good communicator and listener who will inspire, share their knowledge and best practices with others.
• Ability to plan and review across the week and the month.
• Ability to deliver under pressure demonstrating resilience.
• Ability to build and maintain relationships with key stakeholders across the store and region.
• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.

• Successfully embeds change for lasting commercial impact and results.
• Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting.
• Takes ownership and accountability for the success of their team.
• Spends time coaching colleagues to accelerate performance and personal growth.
• Recognises high performance and supports poor performers to improve.
• Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are.
• Uses customer feedback and market trends to guide teams work.
• Helps teams understand information and business…