Hard Services Manager

Job Title:

Hard Services Manager

Location:

Glasgow (Office-Based)

Hours:

40 hours per week, Full-Time
Salary: £42,000.

Due to continued business growth, a well-established facilities management provider is seeking an experienced Hard Services Manager with a strong technical background in FM services. This office-based role is responsible for overseeing the successful delivery of Facilities Management services across multiple contracts. The position ensures operational efficiency, statutory compliance, adherence to health and safety standards, and high levels of client satisfaction.

The successful candidate will provide leadership to coordination and site teams while driving performance, service excellence, and continuous improvement across the portfolio.

• Oversee the delivery of FM services in line with agreed service levels, KPIs, and contractual obligations.
• Provide leadership and direction to administration, coordination, and on-site operational teams.
• Act as the primary senior operational contact for clients, developing strong and collaborative relationships.
• Manage operational budgets effectively, ensuring cost control while maintaining service quality.
• Monitor financial performance across contracts, including profit and loss, variations, and lifecycle planning, reporting to senior leadership.
• Lead, mentor, and develop teams to drive high performance and engagement.
• Review staffing requirements to ensure operational efficiency and resource planning.
• Conduct performance reviews and manage underperformance in accordance with company procedures.
• Attend client meetings, provide updates, and proactively resolve issues.
• Manage escalations to ensure swift resolution with minimal service disruption.
• Support the mobilisation and onboarding of new contracts.
• Drive continuous improvement initiatives using performance data and client feedback.
• Promote best practice sharing across contracts and operational teams.
• Encourage innovation, digital adoption, and process improvements within FM operations.

• Demonstrable experience in a Facilities Manager, Operations Manager, or similar FM leadership role.
• Strong technical understanding of hard FM or integrated facilities services.
• Sound knowledge of health and safety legislation and compliance standards.
• Experience managing multi-site contracts and diverse operational teams.
• Strong commercial awareness, including budget management and financial oversight.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to prioritise effectively, make sound decisions, and perform well under pressure.