Workplace & Soft Services Manager

Site-Based

Pareto FM

Full-Time

Pareto FM is seeking a professional, customer-focused Workplace & Soft Services Manager to lead the delivery of workplace services at a prestigious client site. This is a highly visible, client-facing role responsible for managing Front of House, Cleaning Services, and Grounds Maintenance, ensuring an exceptional workplace experience for employees, visitors, and stakeholders. We’re looking for someone who can build strong client relationships, lead high-performing teams, drive service excellence, and create a safe, welcoming, and well-maintained environment.

As Workplace & Soft Services Manager, you’ll take ownership of all workplace and soft services operations across the site, ensuring services are delivered safely, efficiently, and in line with client expectations. You’ll act as the primary point of contact for workplace services, managing service partners, driving performance, and identifying opportunities to continuously improve the workplace experience.

• Act as the day‑to‑day lead for workplace and soft services delivery
• Build and maintain strong relationships with client stakeholders
• Ensure services align with client expectations and business objectives
• Lead regular client meetings and service reviews
• Identify opportunities for service enhancement and innovation

• Lead and develop the Front of House team
• Ensure a professional and welcoming experience for all visitors
• Manage reception and visitor processes effectively
• Maintain high presentation standards across public‑facing areas
• Support events, meetings, and hospitality requirements

• Manage cleaning operations and service delivery across the site
• Conduct inspections, audits, and quality checks to maintain standards
• Monitor compliance, cleaning schedules, and service performance
• Manage cleaning consumables and associated budgets
• Oversee grounds maintenance contractors and external service delivery
• Ensure external areas remain safe, attractive, and well maintained throughout the year

• Lead, motivate, and develop site‑based teams
• Support recruitment, onboarding, and training activities
• Ensure services are delivered safely and in compliance with all requirements
• Review risk assessments and safe systems of work
• Manage contractors and service partners in line with site procedures
• Produce reports, KPI data, and service performance updates
• Monitor budgets and identify opportunities for efficiencies
• Drive service improvement plans and corrective actions where required

• Experience managing workplace, soft services, or facilities management operations
• Strong leadership and people management skills
• Experience managing Front of House and Cleaning Services teams
• Excellent customer service and stakeholder management skills
• Strong organisational and problem‑solving abilities
• Good understanding of health & safety requirements
• Experience producing reports and analysing performance data
• Proficient in Microsoft Office applications

• IWFM qualification or equivalent
• Experience with in a corporate office environment
• Knowledge of grounds maintenance and landscaping services
• IOSH Managing Safely qualification

• Professional, approachable, and customer‑focused
• Strong communicator who can build relationships at all levels
• Highly organised with excellent attention to detail
• Proactive and solutions‑driven
• Able to balance operational delivery with strategic improvements
• Flexible and adaptable to changing priorities
• Passionate about delivering outstanding workplace experiences

• Opportunity to lead workplace services at a prestigious client site
• High‑profile role with direct client engagement
• Supportive leadership team and collaborative culture
• Opportunity to influence service standards and workplace experience
• Ongoing development and career progression opportunities within a growing FM business

• High levels of client and stakeholder satisfaction
• Consistent achievement of KPIs and service standards
• Well‑led, engaged, and high‑performing teams
• Excellent standards across Front of House, Cleaning, and Grounds Maintenance
• Strong partnerships with clients, contractors, and service providers
• Continuous improvement in service delivery and workplace experience