Service Delivery Manager

Base Location

For this role, we require successful applicants to be based from one of our Scottish locations and you'll be expected to spend 50% of your working week in the office – Glasgow, Perth, Aberdeen, Inverness

£77,488 - £91,285 and a range of benefits to support your finances, wellbeing and family.

Permanent | Full Time | Flexible First options available

Service Management within Transmission Digital is a demanding yet rewarding senior proposition. This pivotal role is accountable for overseeing the delivery of IT and Operational Technology (OT) services across the SSEN Transmission business. It will lead on service management engagements across the entire estate, ensuring that robust service management processes are defined, implemented and continuously reviewed to support business objectives. Balancing the demands of programme and project activity against delivering a consistent and reliable business‑as‑usual operational service to our customers is critical for success.

• Accountable for the Operational Services for all production and non‑production IT and OT services, this role manages service providers to ensure delivery against defined Service Level Agreements and Key Performance Indicators. A key responsibility is the strategic development and ongoing maintenance of effective commercial service management practices with external suppliers.
• Ensure operational readiness by identifying potential risks and implementing scalable solutions that support long‑term service excellence.
• Act as the intermediary between IT and our business, translating needs into effective solutions. Develop a communication approach to ensure regular conversations with key stakeholders, capturing their requirements and feedback, and creating improvements where possible.
• Represent SSEN Transmission in interactions with third‑party vendors, forming strong collaborative working relationships whilst ensuring vendor accountability. Partner internally with key stakeholders to align contracts with evolving business needs.
• Ensure IT/OT services comply with the Cyber Assessment Framework (CAF) and relevant regulatory requirements by embedding robust governance practices. Promote a culture of accountability and continuous improvement, and demonstrate behaviours such as integrity, attention to detail, and proactive risk management to uphold security and service resilience.

• A recognised service management accreditation, e.g. ITIL v4
• Extensive experience of working within a Service Management role in a large, complex environment.
• A strategic and proactive approach to problem solving, looking at the big picture and how decisions and actions impact across the business.
• An ability to work in a cross‑functional environment and adapt to change quickly.
• Experience with Operational Technology and the Utilities industry is preferred but not essential. Experience in a regulated environment is beneficial.

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

SSEN Transmission owns and operates the electricity transmission network across the north of Scotland. We transport energy from where it is generated to where it is needed, ensuring a safe and reliable electricity supply for the communities we serve. But that’s not all – we’re upgrading the grid to deliver cleaner, homegrown energy for the future and building a network for net zero to create secure power for generations to come.

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.