Games Family Service Centre Deputy Manager

The Role

We have an exciting opportunity for a Games Family Service Centre Deputy Manager to join the Protocol team and play a key role in delivering a welcoming and professional experience for the Games Family throughout Glasgow 2026. Based within the Games Family Hotel, you will support senior delegates from Commonwealth Games Associations, International Federations, Commonwealth Sport, international dignitaries and senior leaders from across the Games.

Acting as one of the central points of contact for this important client group, you will help ensure questions are answered quickly, issues are resolved effectively and visitors receive a consistently high standard of service throughout their stay.

Working closely with colleagues across the Organising Company and Commonwealth Sport, you will coordinate information, services and support that contribute to a seamless Games experience. Collaboration will be at the heart of the role, as you support the Games Family Service Centre Manager in leading a team of staff, volunteers and Commonwealth Sport colleagues. Operating within a dynamic environment and across extended operating hours, you will maintain high service standards, motivate the team and ensure guests receive a warm and memorable welcome to Glasgow and Scotland.

Joining Glasgow 2026 as a Games Family Service Centre Deputy Manager offers the opportunity to play a central role in supporting some of the Games' most important stakeholders. Strong communication, leadership and customer service skills are essential as you coordinate the day‑to‑day operation of the Games Family Service Centre.

• Respond to enquiries and provide information about Glasgow and Games services.
• Support reception events and transport activity.
• Coordinate with functional areas across the Organising Company to resolve issues as they arise.
• Act as the central point of contact for senior delegates, ensuring a consistently high standard of service.
• Collaborate with the Games Family Service Centre Manager to lead a team of staff, volunteers and Commonwealth Sport colleagues.
• Maintain high service standards and motivate the team during extended operating hours.

Excellent customer service and communication skills, combined with experience engaging confidently with senior leaders, dignitaries and stakeholders from a wide range of cultural and professional backgrounds.

Previous experience within hospitality, events, guest services, customer operations or major event environments would be highly beneficial.

Strong problem‑solving abilities, the capacity to prioritise issues effectively and identify solutions within a fast‑moving operational environment.

Experience leading teams, supporting volunteers and maintaining high standards of service delivery.

Flexible and adaptable approach, especially when responding to changing priorities and operational demands. Excellent team‑working skills, a willingness to learn quickly and the ability to build effective relationships across multiple functional areas.

Previous experience working on a major sporting event and local knowledge of Glasgow would be advantageous.

Starting salary is from £36,050. Salary offered will be based on demonstrated skills and experience related to this role.

You must have the legal right to work in the UK. At Glasgow 2026, we are committed to creating a diverse and inclusive workforce. We welcome applications from all backgrounds and are proud to be a Disability Confident Committed employer. If you need assistance with your application, our Recruitment Team is here to support you with any reasonable adjustments.