Head of Operations

Head of Operations

We are seeking an engaging and collaborative Head of Operations to lead a growing organisation supporting people affected by gambling‑related harm.

Position: Head of Operations

Salary: £48000 - £55000pa D.O.E

Location: UK‑based remote (with UK travel)

Hours: Full‑time, 37.5 hours per week

Contract: 12‑month fixed term (with potential extension)

Closing date: 7 July 2026 (This vacancy may close early, so early applications are encouraged)

This is a key senior leadership role, working closely with the CEO to ensure the organisation operates effectively and delivers meaningful impact. You will lead on operational management, strengthen systems and processes, and turn strategic priorities into high‑quality delivery.

You’ll also play a highly visible role externally facilitating workshops, contributing to round tables, and building strong relationships with partners, stakeholders and the lived experience community.

Key responsibilities include:

• Providing operational leadership across services and day‑to‑day functions
• Developing and improving systems, processes and policies
• Strengthening organisational capacity and infrastructure
• Leading monitoring, evaluation and impact reporting
• Overseeing governance, compliance, safeguarding, data protection and risk
• Managing and supporting a small, values‑led team
• Delivering and supporting workshops, events and round tables
• Building and maintaining strong stakeholder relationships across the sector
• Translating strategy into clear, achievable operational plans

You are an experienced operational leader who is equally confident managing delivery and engaging people. You bring energy, empathy and credibility, and are comfortable representing an organisation externally.

You will have:

• Proven senior operations or service delivery leadership experience
• Experience in a charity, social impact or mission‑led environment
• Strong organisational and systems‑thinking skills
• The ability to engage, influence and build relationships with a wide range of stakeholders
• Experience facilitating or contributing to workshops, events or round tables
• Excellent communication and presentation skills, with confidence as a speaker
• A collaborative and emotionally intelligent leadership style
• The ability to manage multiple priorities within a small team

Knowledge or experience of lived experience approaches, and/or understanding of addiction or gambling‑related harm, would be highly beneficial, but is not essential.

This role requires an Enhanced DBS check; however, applicants with a criminal record are encouraged to apply and will be considered fairly alongside a range of life experiences.

This UK‑based charity is dedicated to amplifying the voices of people with lived experience of gambling‑related harm. Through training, events, peer engagement and collaboration with research and policy partners, it works to influence change, support recovery journeys and improve understanding across the sector. The organisation is values‑driven, person‑centred and growing in both reach and impact.

Other roles you may have experience of could include:
Operations Director, Director of Services, Head of Service Delivery, Programme Director, Chief Operating Officer, Senior Operations Manager, Head of Programmes