Regional Mobile Repair Manager; Northern Region

About the Role

The Regional Mobile Repair Manager plays a key leadership role within the Repair Network, supporting a group of 8–10 Mobile Repair Technicians to deliver exceptional repair quality, operational consistency and outstanding customer outcomes.

Job Role – Regional Mobile Repair Manager

Salary – Competitive Salary dependant on experience

Location – Regional role covering the Northern region with 1-2 days per week on site. (Corby)

Working Hours – Monday - Friday 08:00 - 17:00

Job Status – Permanent

• Provide day-to-day leadership, coaching, and guidance to a team of 8–10 Mobile Repair Technicians.
• Act as the primary point of contact for technician issues, questions, and support needs.
• Conduct regular check-ins and contribute to performance reviews, supporting development plans set by the Senior Repair Operations Manager.
• Foster a positive, collaborative, and high‑performance team culture.

• Ensure technicians follow consistent processes, quality standards, and operational guidelines.
• Monitor daily work allocation, job progress, and scheduling, resolving blockers or escalating where needed.
• Support the safe and compliant operation of mobile repair vans, partnering with Repair Network Fleet Management where required.
• Assist technicians with troubleshooting complex cases, parts issues, or customer complications.

• Champion customer experience excellence across the technician team.
• Address customer issues or complaints escalated by technicians, working with Service Advisors and Senior Mobile Repair Managers as required.
• Ensure all repairs meet company standards, conducting quality checks and reinforcing best practice.

• Track individual and team performance indicators, including productivity, quality, utilisation and customer satisfaction.
• Provide regular performance insight to the Senior Repair Operations Manager and help implement targeted improvement actions.
• Identify trends or recurring issues and support root‑cause analysis and corrective actions.

• Work closely with Service Advisors to ensure smooth job flow, strong communication and effective customer scheduling.
• Collaborate with Fleet Management, Logistics, L&D and Central Operations to support technician needs.
• Communicate updates, process changes and operational priorities to your team clearly and consistently.

• Previous experience in a manager or senior leadership role.
• Ideally management experience managing people on a remote basis.
• Full valid UK driving licence is essential, held for a minimum of 2 years.
• Qualified to City and Guilds or NVQ Level 2 or 3 (desirable but not essential).

• Competitive salaries and bonuses.
• A company pension scheme.
• An Employee Assistance Programme.
• Access to trained mental health first aiders.
• Enhanced maternity, paternity, and adoption leave.
• And so much more!