Enterprise Director – Delivery and Programs

Enterprise Director – Delivery and Programs

Glasgow (Hybrid) with some travel to client site.

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate.

We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We’re expanding rapidly to bring digital automation and Gamma-powered services to Enterprise, Public Sector and Small to medium businesses, both direct and through a growing network of channel partners.

We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

We’re looking for an experienced Enterprise Director to lead Gamma’s enterprise delivery organisation across program and project management, delivery operations, customer deployment and strategic portfolios.

You’ll be accountable for delivering complex telecoms, IT and software solutions for enterprise customers in a consistent, profitable and scalable way. This is a senior leadership role with responsibility for portfolio performance, commercial governance, transformation, customer escalations and the continued development of a delivery function that can scale across the UK and Europe.

• Provide strategic leadership across enterprise delivery, including program and project management, delivery operations, customer deployment and strategic portfolios.
• Own delivery performance across complex telecoms, IT and software solutions, ensuring work is delivered profitably, predictably and at scale.
• Lead senior delivery managers, building a high-performance culture focused on accountability, customer outcomes and disciplined execution.
• Oversee portfolio governance, WIP, revenue forecasting, milestone reporting, commercial controls and escalations for senior stakeholders.
• Sponsor major customer programs and act as an escalation point for complex delivery issues, recovery plans and strategic customer engagement.
• Drive transformation across delivery through standardised processes, automation, AI adoption, workflow optimisation and improved reporting.
• Lead the development of scalable delivery capability across the UK and Europe, including partner, contractor, offshore and nearshore models.
• Improve operational performance across provisioning, delivery engineering and service lifecycle activity, reducing rework, order fallout and billing disputes.

• Significant senior leadership experience in telecoms, IT, managed services or a similar complex delivery environment.
• A proven track record of leading multiple delivery functions, such as programme delivery, technical deployment, delivery engineering, provisioning or service delivery.
• Strong commercial and financial leadership, including WIP management, revenue forecasting, margin delivery, cost-to-serve and commercial risk.
• Experience transforming delivery organisations while maintaining live customer and revenue commitments.
• Practical experience sponsoring automation, AI, workflow orchestration or systems integration initiatives.
• Strong governance, stakeholder management and customer-facing escalation skills, with the credibility to engage at senior level.
• A collaborative, transparent and commercially minded leadership style, with the ability to develop senior managers and build succession strength.
• European or international delivery experience, exposure to matrix structures or familiarity with Service Now or similar ITSM platforms would be beneficial.

• At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
• Family matters, too. With enhanced maternity and paternity…