Customer Service Team Leader

We put our customers first and as a Team Leader in one of our betting shops, you’ll play a vital role in maintaining this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.

• Leading and motivating a team of Customer Service Representatives
• Coaching and development of your team
• Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Opening and closing the shop, with support from your team as required
• Ensuring your shop achieves targets

• Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

• Annual Pay Review & Bonus Scheme:
  Your base salary will be reviewed annually and you will also qualify for an annual performance bonus
• Holiday entitlement:
  You’ll be entitled to 28 days holiday annually (pro rata)
• Paid birthday day off:
  In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month
• Training and development:
  Our induction programme is best-in-class. What’s more, we’ll upskill you with external and on-the-job training throughout your time here
• Career prospects:
  If you want to progress even further (e.g., as a Area Operations Manager or into a Head Office role) there are opportunities to do that
• Pension plan:
  We’ll match your pension contributions to 4%
• Perks and discounts:
  When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays

• Aged 18+ (it’s a legal requirement)
• Supervisory experience and great people skills
• A positive, can-do attitude with a professional and dynamic approach to work
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life