Recognition Specialist

In this role, you will support the Performance and Recognition Team in delivering the global performance and recognition framework, helping to create the conditions for a high-performance, values-led culture. You will work closely with stakeholders across HR, Reward, and the business to support the design, execution, and continuous improvement of performance and recognition initiatives. Acting as a key operational lead, you will manage cyclical performance processes (including goal setting, mid-year and year-end activities) and recognition programmes, ensuring delivery is accurate, timely, and aligned to governance and control standards, while enhancing the overall colleague experience.

You will be responsible for tracking and analysing performance and recognition data, generating insights to inform decision-making and drive continuous improvement. You will collaborate with global support teams to ope rationalise processes effectively, maintain and improve guidance materials, and contribute to technology enhancements that streamline user experience. Through stakeholder engagement, attention to detail, and a proactive approach, you will help embed behavioural and cultural change, support capability building, and ensure performance and recognition practices deliver meaningful business impact.

To be successful as a Performance and Recognition Specialist, you should have experience with:

• Experience in operational delivery, including supporting cyclical performance processes with accuracy, consistency, and appropriate controls
• Excel and data analysis skills, with the ability to interpret information and present clear, meaningful insights to stakeholders
• Effective stakeholder engagement and communication skills, with the ability to build collaborative relationships across HR and business teams
• Good understanding of Performance Management and/or Recognition frameworks, including processes, methodologies, and emerging practices
• Organisation and attention to detail, with the ability to manage multiple priorities and deliver high-quality outcomes in a fast-paced environment

Other desired skills include:

• HR background and/or professional qualification (e.g. CIPD)
• Experience with in a financial services or similarly complex environment
• Exposure to working with senior stakeholders, supporting insight and decision-making

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Your role will be located from our Glasgow office.

To develop and implement a performance and recognition approach that supports the organisation’s strategic objectives and helps business leaders drive and recognise high-performance.

• Responsible for the design, implementation and adoption of the performance management and recognition approach, ensuring this is embedded into ways of working to support our strategic priorities and help shape our organisational culture.
• Provision of guidance, supporting materials and learning interventions for colleagues and people leaders on the performance management and recognition approach and their responsibilities in these processes, supporting the development of organisational and leadership capability to help leaders understand and enact core performance processes fairly and effectively.
• Design and implementation of appropriate systems and processes to deliver our performance management and recognition approach, with monitoring and continued evolution of these to ensure that they are delivered in a fair, consistent, and transparent manner across the organisation and deliver a positive colleague experience.
• Management of external vendors and/or strategic oversight of internal operational teams to support the administration/delivery of performance and recognition processes.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a…