Lead Interaction and Product Designer

About The Role

As a Lead Interaction and Product Designer at TPXimpact, you will lead the strategic direction, delivery and growth of our work, helping us on our mission to empower organisations to deliver good design. You’ll creatively solve real problems for real people, progressing our practice positively and developing our shared vision of excellence, whilst creating safe and supportive spaces where people are proud to talk about their work.

On client projects, you’ll be accountable for delivering outcomes, managing commercial responsibilities and ensuring high standards of work across complex programmes. You’ll represent best practice, working directly with clients to define statements of work, leading multidisciplinary teams to navigate complexity and holding uncertainty on behalf of clients. In DT Design, you’ll work alongside the Head of Practice to assure the quality of design work across the practice, mentor others and contribute to business development and growth activities.

• Individual utilisation: 90%

• High, leading project delivery and teams. Accountable for managing significant ambiguity, holding uncertainty on behalf of clients and owning commercial responsibilities on complex projects.

• Managing delivery and client relationships
• Lead practice growth (propositions, coaching, internal impact)
• Proactively contribute to business growth (bids, proposals, pitches)

• Leading strategy — defining, implementing and influencing the long‑term goals and vision of product strategy, working with clients to design and cost programmes of work.
• Creating environments for good design — successfully navigating ambiguity and changing directions, building trust to hold and manage uncertainty on behalf of clients.
• Ensuring high standards — maintaining the quality of work across the practice, conducting reviews, and ensuring inclusive and accessible approaches are consistently applied.
• Managing commercial outcomes — taking accountability for delivery, strategic direction and commercial responsibilities of projects, including identifying opportunities for good design to be impactful.
• Building capability — line managing and mentoring others, identifying skill gaps to build design capability in internal teams and client organisations.
• Communicating with clarity — communicating key decisions and client/leadership feedback to teams, maintaining motivation and progress positively.
• Bridging the technology gap — working with developers in technical or complex programmes to translate design into working software, including contributing to code repositories and testing plans.
• Driving business growth — proactively bringing specialist knowledge to business development by leading work for bids, proposals and pitches.
• Telling the story — effectively owning the story of impact, measuring progress against outcomes and sharing insights with wider audiences to elevate our work through compelling narratives.
• Resolving escalations — leading others through challenging situations, demonstrating positive behaviours and owning the escalation of problems that have a wider scope than your team.

• leading high‑level product design strategy, framing and propositions across complex programmes of work
• creating environment where good design can happen, successfully navigating ambiguity, changing scope and lower digital maturity
• championing inclusive design and accessibility, proactively calling out when clients or teams are not adopting existing standards and working with them to improve
• translating design into working software by working alongside developers in technical programmes and proactively reducing design and tech debt
• managing commercial responsibilities on projects, including identifying opportunities for good design and defining team shape to be impactful
• maintaining high standards of work by assuring quality, conducting reviews and providing constructive feedback to other designers
• building capability and skills within internal teams and…