General Manager - Classids
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-07-01
Listing for:
Dormont Manufacturing Co
Full Time
position Listed on 2026-07-01
Job specializations:
-
Management
Corporate Strategy, Operations Manager, Business Analyst, Program / Project Manager
Job Description & How to Apply Below
Role Overview
The General Manager Classfor Kids role is within the Non‑Profit & Education (NPE) Software Company. The role plays a pivotal role in driving Class For Kids ’ sustainable revenue growth, product performance, and customer outcomes.
Reporting to the NPE Soft Co General Manager, the role is responsible for determining the Class For Kids growth strategy, driving this into executable commercial plans, and leading cross‑functional teams to deliver against key financial and customer metrics.
This role owns the three‑year product‑level commercial strategy, defining the “WHAT” of product direction and enabling delivery through strong matrix leadership.
Key Responsibilities- Drive overall revenue growth across retention, expansion, and new business.
- Own annual revenue targets, forecasting, and product‑level commercial planning.
- Identify market opportunities, competitive threats, and pricing/positioning improvements. Determine plans to execute on those opportunities, execute and deliver the results.
- Align commercial plans with The Access Group and the NPE Soft Co strategy.
- Continuously scan for emerging market dynamics and bring new commercial insights to the leadership team.
- Define and lead the strategic direction for the Classfor Kids product.
- Prioritise product initiatives based on customer needs, commercial impact, and market insights.
- Ensure alignment between product development, customer value, and go‑to‑market execution.
- Translate strategy into clear plans for cross‑functional delivery teams.
- Adapt product priorities fluidly as market conditions, customer feedback, and AI capabilities evolve.
- Own GRR and NRR targets, partnering with central Access teams to drive improvements.
- Develop retention strategies, early‑warning mechanisms, and churn mitigation plans.
- Oversee customer health scoring, adoption initiatives, and risk management.
- Approach retention challenges systematically — knows when to persist with existing strategies and when to pivot based on data.
- Build and maintain a strong pipeline to meet revenue and growth targets.
- Partner with NPE Sales Management on performance, quota attainment, process optimisation, and forecasting.
- Monitor key commercial metrics including win rates, pipeline coverage, ARR growth, and conversion.
- Leverage AI and analytics tools to identify pipeline patterns and accelerate conversion.
- Hold full P&L accountability for the Classfor Kids product.
- Manage revenue, cost, margins, and investment decisions to optimise profitability.
- Oversee commercial budget allocation across sales, marketing, and customer success.
- Deliver accurate financial reporting and insights to executive stakeholders.
- Lead implementation of company and Soft Co‑wide initiatives affecting product performance and operations.
- Drive adoption of central processes, systems, and methodologies.
- Coordinate delivery with Operations and Business Excellence teams and monitor programme KPIs.
- Create a high‑performance culture with strong engagement and accountability.
- Provide clear leadership across matrix teams, ensuring alignment to strategy and objectives.
- Lead talent development, coaching, and succession planning.
- Embrace and champion new ways of working, including AI tools, and move fluidly through change without losing execution focus.
- Share discoveries openly, build collective capability, and amplify your team’s successes. Model vulnerability — creating space for others to ask for help and grow.
- Support your team through uncertainty and organisational change; celebrate progress alongside performance.
- Strategic Leadership
- Sets clear commercial direction aligned to long‑term Class For Kids business and product goals.
- Translates strategy into executable plans with measurable outcomes.
- Identifies growth opportunities and responds to market dynamics with agility.
- Cross‑Functional Influence
- Leads and influences Class For Kids teams across…
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