Property Manager - Chase Buchanan

Chase Buchanan Estate Agents

Property Manager

Hampton Hill

Monday to Friday - 08:45 – 17:30

£32,000 - £35,000

We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast-paced, high volume environment.

• Embrace the Chase Buchanan brand and core values
• Protect our Clients Asset and work in their best interests
• Retain Management on the Portfolio
• Prioritise and troubleshoot key maintenance issues (floods, boilers, leaks and appliances)
• Scrutinise quotes on behalf of the client
• Understand how to add value when sending an inspection report
• Negotiate deposit deduction in a fair and efficient manner, within required time frames
• Understand KPIs required for role
• Leave notes on RPS and attach documents to letters folders consistently
• Set and follow up on tasks consistently to assist with personal management of issues, and support colleagues in your absence
• Develop understanding of client accounts and statements
• Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements
• Attend weekly 1:1 meetings with Senior leadership team
• Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
• Support others growth and development
• Ensure current portfolio is fully compliant, e.g., EICR, Gas Safety Certificate
• Adhere to department standards
• Ensure that both Tenants and Landlords have been informed about the end of Tenancy process
• Provide guidance on the process of deposit dilapidations

• Can work under pressure – understand where to seek support and how to escalated complaints
• Good organisational and time management skills
• Seek work where capacity exists
• Self‑awareness of knowledge gaps
• Provide excellent customer service in every interaction with internal colleagues and external clients
• Show high engagement and willingness to learn

Campions
:
Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Home search and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Benefits
:
Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.