Transformation Director

Overview

At Centrica Home
, we’re combining the strength of British Gas
, the innovation of Hive
, and the power of digital, data and agentic AI to help shape the future of energy and home services. As customers transition to lower‑carbon, smarter and more connected homes, we’re transforming how we serve them — creating new products, services and business models that support a more sustainable energy future.

As a Transformation Director
, you’ll be at the centre of that journey, leading complex transformation programmes that deliver meaningful change for our customers, colleagues and business. You’ll partner with senior leaders to shape strategy, drive execution and unlock long‑term value at scale.

Key accountabilities:

• Partner with senior business leaders to turn strategic ambitions into clear, achievable transformation plans.
• Lead large‑scale, complex transformation programmes and portfolios from design through to delivery, ensuring outcomes across scope, cost, quality and benefits.
• Harness digital, data, automation and AI to accelerate transformation and improve performance; champion innovative, insight‑led approaches.
• Provide governance and assurance, partnering with the TMO to prioritise and sequence delivery activity, ensuring visibility of progress, risks, dependencies and benefits.
• Manage stakeholder relationships, build trust with executive stakeholders, resolve competing priorities, and create clarity across transformation portfolios.
• Ensure transformations are delivered responsibly and sustainably, managing regulatory, operational and delivery risks, embedding ESG considerations.
• Lead high‑performing teams, foster culture change, and build capability, encouraging collaboration and shared ownership of outcomes.

• Significant experience leading large‑scale transformation programmes or portfolios (£50m–£200m+).
• Strong understanding of the energy transition and its implications, including low‑carbon technologies, smart home solutions, electrification, energy flexibility and digital services.
• Proven experience partnering with Executive and Board‑level stakeholders.
• Strong background in programme delivery, governance and change management.
• Commercial mindset, translating strategy into measurable business outcomes.
• Experience leading digital, data and technology‑enabled transformation, including automation, analytics and AI.
• Deep understanding of workforce planning, organisational capability and skills development.
• Experience operating within regulated environments, managing governance, compliance and risk.
• Track record of delivering cultural change and embedding new working ways.
• Comfortable leading through complexity and ambiguity while maintaining delivery focus.

• Degree qualification or equivalent professional experience.
• Knowledge of programme and project management methodologies such as Agile, MSP, PRINCE2 or Lean.
• Relevant professional qualifications in programme delivery, change, digital, data or risk management are advantageous.