L'Oréal Luxe Multi-Brand Team Leader, Sephora Silverburn

ONE LUXE TEAM LEADER

L'Oréal is looking for a One Luxe Store Manager who will lead and develop a team to deliver a world‑class consumer experience and exceed retail performance targets for the portfolio of brands in the store. The manager will be an ambitious go‑getter who thrives on challenge, stays ahead of the latest beauty and retail trends, and seeks opportunities to maximize store performance.

The role focuses on building strong relationships with key stakeholders, coaching the team to a high‑performance, service‑driven culture, monitoring performance closely, and implementing growth plans.

• Deliver a world‑class Luxury Service
  
  Experience:
  
  ensure through coaching & feedback the team delivers exceptional customer service across all brands and touchpoints.
• Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Demonstrate products, immerse customers into brand history, and offer tailored product knowledge, tips, and techniques for our categories and beauty tech offerings.
• Inform customers about in‑store events, promotions, and brand activations; represent L'Oréal Luxe on social media platforms while adhering to company guidelines.
• Develop and execute retail plans to achieve and surpass sales targets and KPIs, driving long‑term growth and profitability.
• Create a dynamic annual calendar of events and animations that generate excitement for L'Oréal Luxe brands and drive growth.
• Generate creative ideas and implement innovative strategies to drive new business growth, focusing on product launches and brand anniversaries.
• Build and maintain a loyal VIP customer base, fostering long‑term relationships and repeat business.
• Lead recruitment and selection of Beauty Advisors, attracting top talent to build a high‑performing team.
• Lead onboarding and provide comprehensive training for new team members, immersing them in the L'Oréal Luxe portfolio.
• Provide regular coaching and timely feedback on productivity, service levels, product knowledge, and selling skills.
• Track team performance, identify underperformance, and implement strategies to improve results.
• Address and resolve HR issues within the team, ensuring a positive work environment.
• Ensure all Brand VM guidelines are implemented and maintain a clean, organized counter environment.
• Participate in team efforts and complete required training programs to stay up‑to‑date on product knowledge.
• Complete daily and weekly administrative tasks on designated platforms (Tamigo/One Retail).
• Maintain adequate stock levels, manage top‑performing SKUs, testers, and PLV.

• Achievement of Retail Targets
• Engaged High‑Performance Team
• Exceptional Consumer Experience
• Development of Team

• Retail Acumen
• People Management
• Stakeholder Management
• Coaching
• Operational Skills & Management

• Retail Area Manager
• Education/Training
• Store/Department Manager
• BA Experience

• Competitive Compensation: salary and a rewarding commission scheme.
• Exclusive Product Perks: access to a selection of products from over 35 L'Oréal brands via the staff shop.
• Generous Time Off: 30 days of holiday, including bank holidays.
• Health and Wellness Benefits: discounted dental insurance and additional resources for mental health and financial well‑being.
• Referral Bonus Program: earn bonuses by referring talented individuals.
• Sustainability Initiatives: participation in L'Oréal for the Future initiatives.

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status.

When we look for talent, we welcome difference – different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.