FoH Supervisor

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience

• Serves as a Brand Ambassador embodying of Coach values and increasing brand awareness

• Leads implementation of Company initiatives and support full operation of the business

• Maintain a growth mindset for business and personal development initiatives

• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team

• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience

• Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs

• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed

• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals

• Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners

• Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals

• Provides HR and conflict resolution support to team and in district in absence of leadership team

• Champions the company resources to support a healthy work environment for internals customer

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level

• Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds

• An inclusive, innovative, and fun working environment

• Internal mobility & career progression

• 1 paid volunteering day per year and opportunities to volunteer with global projects.

• Learning & development opportunities with our Ambassador Programme

• Regular social events

• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.

• Attractive employee discount

• Compelling incentive programme

• Courage
  :
  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

• Creativity
  :
  Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

• Customer Focus
  :
  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand…