Customer Services & Delivery Market Unit UKI Head, Consulting Business

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Regular Full Time

The Customer Services & Delivery (CS&D) Market Unit (MU) UKI Head is a Senior leader responsible for driving the CS&D strategy in the region and executing SAP’s goal to be #1 Cloud and Business AI company, while shaping and executing RISE with SAP, Cloud Adoption and driving innovation with SAP customers.

As CS&D MU UKI Head you will have overall end-to-end responsibility of CS&D business success, business transformation and customer success at MU level.

In addition, this leader has a strong focus on achieving financial results (revenue and margin) while ensuring delivery excellence and enabling our customers to realize true business value of SAP’s innovations.

The MU UKI CS&D Head is a key member of the regional CE&A leadership team, partnering closely with other L3 senior leadership to define and execute joint GTM activities, adoption initiatives, and to ensure business success. This leader represents CS&D organization in customer interactions at C-Level, partner ecosystem, public events, and SAP-internal activities within the MU and beyond. As a people manager, the CS&D MU UKI Head coaches and develops teams to reach their full potential.

• Accelerate Cloud and Business AI growth in the region
• Accelerate Cloud success in the region via strong Adoption & Consumption focus
• Shape and execute the services transformation to the cloud, including SAP Business AI Platform success
• Shape and successfully execute the CS&D strategy in the region in alignment with the SAP’s strategy
• Accelerate workforce transformation and skills readiness to support services transformation

• Understand the SAP strategy and communicate a clear vision of the future: discuss, explain and actively promote the vision within the region, and to customers.
• Align the CS&D strategy to the Market Unit and drive adoption across all segments.
• Act as a member of the region management teams. Represent SAP and CS&D in internal and external events, partner and customer interactions.
• Strong leader at both the strategic and tactical levels, sees and articulates the bigger picture.
• Sound knowledge of the SAP market and competition; a strong negotiator who has experience in ensuring customer success and reference - ability as well as supporting profitability targets.
• Solid understanding of the operational and financial aspects of running a services business. P&L awareness and ownership.
• Create trusted relationships with strategic customers and partners.
• Solid understanding of the innovation technologies landscape and trends. Ability to cover those topics in public events and C-Level customer conversations.

• Executional Excellence:
  Ability to consistently achieve results and exceed targets.
• Champion an environment where Market Unit Business Managers are transparent in providing oversight across all engagements, from the initial bid process to project completion, by working closely with their direct reports, CS Sales, Services Sales, Delivery Management Office, and other stakeholders.
• Understanding of the SAP implementation principles in different methodologies and able to articulate this clearly to customers.
• Tightly monitor regional and Market Unit revenue, margin and contribution, take corrective action to ensure commitments are met.
• Evaluate complex situations accurately and identify viable solutions that create successful and predictable outcomes for their engagements and customers, balancing SAP objectives.
• Accelerates the market penetration with the new Services and Support Portfolio
• Develop, in strict collaboration with MU MD UKI a strategic growth plan for Services Sales, including an operational roadmap; execute through the regional structure.
• Steer performance and financial results of Services Sales.
• Own the regional Services sales booking number, in collaboration with the MU UKI MD
• Innovate on commercial and, with CS&D and Partner organizations, delivery models.
• Drive the full Services Sales portfolio within the…