Customer Due Diligence Change Manager

Join us at Barclays as a Customer Due Diligence Change Manager. In this role you will play a key role in delivering change projects across customer exit and offboarding journeys. You will support the design and implementation of process improvements, ensuring customer outcomes, regulatory requirements, and business objectives are effectively balanced throughout the change lifecycle.

• Ample understanding of Financial Crime requirements and controls within customer exit and offboarding processes.
• Proven experience delivering business or product change programmes within a complex or regulated environment.
• Excellent communication, stakeholder management and influencing skills with the ability to provide clear updates and reporting to senior leadership.
• Advanced problem‑solving skills with the ability to identify risks, navigate complex challenges and implement effective solutions.

• Experience using Jira, Visio, or Blueworks Live to document, track, and manage processes and change activity.
• Process mapping and continuous improvement capabilities.
• Analytical problem‑solving skills, with the ability to identify risks and implement effective solutions.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job‑specific technical skills.

This role is based in Glasgow.

To manage the implementation of strategic change initiatives to enhance the banks operational efficiency.

• Management of strategic operational changes and initiatives to enhance the bank's operational efficiency and effectiveness, including the identification and assessment of changes on people, processes, and systems.
• Collaboration with internal stakeholders, including business leaders, project managers and SMEs to support business operation team and promote alignment between operations with the bank’s objectives.
• Development and implementation of change management strategies and effectively communicate the strategies so they are understood and adopted by stakeholders.
• Management and development of KPIs to measure the effectiveness of business functions, utilising data and technology to support the identification of areas that require improvement.
• Comply with all regulatory requirements and internal policies related to change management.
• Provision of guidance and support to stakeholders throughout the operational change management process through training and coaching.

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and ...
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi‑year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
• Advise key stakeholders, including…