FBO Manager

Direct Employer

FBO Manager

Gama Aviation Verified

Glasgow Airport, Glasgow, Renfrewshire

Management

Customer Service Manager

Onsite

Full time

9 days ago

/ Position: FBO Manager

/

Location:

Glasgow

/ Reporting to:
Head of FBOs

/

Working Hours:

Full-Time, 40 Hours per week

• Competitive Salary + Excellent Benefits!
• Drive strategic growth and operational excellence in a leading FBO!
• Opportunities for personal and professional development in a fast-paced and rewarding role!
• Shape a premium client experience while championing safety and compliance!

Gama Aviation is currently seeking a confident, commercially minded and customer-focused FBO Manager to lead our Fixed Base Operation in Glasgow.

This is a high-impact leadership position where you will oversee all aspects of FBO operations, both airside and landside, from service delivery, client experience and team performance to safety, security, budget management and business growth.

As FBO Manager, you will lead the FBO and Client Experience team to deliver safe, efficient and exceptional services to clients, crew, VIPs and visitors. You will play a key role in embedding our client-centric culture and driving continuous improvement, ensuring we maintain the highest standards of hospitality, operational excellence and regulatory compliance.

Supporting the Head of FBOs, you will be responsible for the day-to-day management of the FBO lounge, ramp and handling activities, staff coordination, supplier relationships and commercial performance. You will also contribute to accurate revenue capture, support business growth initiatives and participate in out-of-hours callout duties when required.

We are seeking an experienced aviation professional with a strong operational background and a passion for premium service. You will have a hands-on leadership style, commercial awareness and a proven ability to build and develop high-performing teams.

Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.

With operations in the UK, Jersey, Europe and the Middle East, a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.

• Lead and manage all day-to-day FBO operations, both airside and landside, ensuring safe, compliant and efficient service delivery
• Drive a client experience culture across the FBO, ensuring consistently high standards of hospitality, professionalism and communication
• Act as the primary point of contact for clients, crew, VIPs, airport authorities, suppliers and third-party service providers
• Oversee the day-to-day running of the FBO lounge and ensure readiness for all aircraft movements
• Coordinate staff rosters to ensure appropriate coverage across all operational requirements
• Lead, motivate and develop the FBO team through effective performance management, coaching and annual appraisals
• Manage training requirements, ensuring all training remains current and the base training matrix is maintained
• Develop, implement and continuously improve FBO procedures, standards and strategies
• Maintain ownership of the FBO Operations Manual and ensure compliance with the Aviation Security Programme and all applicable regulatory requirements
• Promote a strong safety culture through the Safety Management System (SMS)
• Ensure local risk assessments, safe systems of work and safety procedures are current, fit for purpose and reviewed regularly
• Represent the base at safety meetings and conduct safety observations to drive continuous improvement
• Drive aviation security compliance in line with CAA and airport standards, including training as an Aviation Ground Security Supervisor (GSS)
• Ensure customer aircraft movements are effectively planned and coordinated
• Oversee usage and develop a detailed understanding of Air Ops software
• Maintain positive relationships with customers, suppliers and stakeholders, encouraging collaboration and continuous improvement
• Manage ramp operations, ensuring all ground handling procedures are…