Principal Delivery Manager

Principal Delivery Manager

Department: Product & Delivery

Employment Type: Permanent - Full Time

Location: London or Manchester UK

We're Transform. Transform is a fresh alternative to Big Consulting. As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients’ toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times, we hand it over for the client to run – standing by to make improvements when things change.

It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place. We specialise in public sector and public-facing organisations—from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world’s most dynamic brands across automotive, retail, financial services, and consumer goods. We work closely (often on site) with our clients;

to deliver impact you are keen to help us build the workforce of the future, we should talk.

We’re all in! That's what gets us out of bed every day. We hope you feel the same.

We’re looking for a Principal Delivery Manager to join our Product and Delivery team.

As a Principal Delivery Manager, you will set the standard for our DM community, providing leadership, guidance, and support to more junior colleagues. You’ll work across a wide range of projects in both the public and private sectors, helping organisations deliver better outcomes for their customers, clients, and stakeholders.

You’ll have proven experience leading teams (including other Delivery Managers) and driving improvements in delivery. You’ll be confident “speaking digital” with both specialists and non‑specialists, enjoy tackling complex challenges, and be comfortable contributing to business development activities such as tenders and pitches.

• Lead key and complex pieces of work across multiple sectors
• Understand the impact of organisational culture and be able to support clients with positive change
• Be able to lead engagements of all sizes successfully including large programmes
• Provide thought leadership within Transform’s DM community, fostering an open culture of knowledge-sharing and best practice.
• Bring your own ideas, perspectives, and recommendations, drawing on both professional and personal experience
• Lead clients in applying best practice, demonstrate account leadership, and ensure quality throughout delivery engagements
• Demonstrate detailed understanding of delivery methodologies and approaches and particularly how to apply to the specific context of an engagement

• Role‑model the behaviours and attitudes expected across the practic
• Support the development of the Delivery Management practice’s processes and toolkit
• Provide line management for the Senior Delivery Managers, supporting their growth and development
• Play a key role in DM recruitment, helping attract and assess top talent
• Maintain a growth mindset, championing new practices and innovations to keep Transform ahead of the curve
• Contribute to wider business growth through capability and community development, knowledge‑sharing, well‑being initiatives, proposal development, and brand visibility

• Proven track record leading teams to improve how organisations deliver for their stakeholders
• Experience in team growth activities, including recruitment
• Demonstrable experience in coaching senior stakeholders through complex challenges and organisational change
• Experience of leading teams through the full product life‑cycle with multi-disciplinary teams
• Skilled in Agile methods, including continuous improvement and continuous delivery methods
• Demonstrable experience in implementing Agile across organisations
• Experience delivering great outcomes in complex sectors at scale such as the public sector or utilities
• Mastery of Government methods such as GDS and Digital‑by‑Default Service…