Waiting List Manager - Hospital Paediatrics & Neonates

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

This is an exciting opportunity to join NHS Greater Glasgow and Clyde as a Waiting List Manager within Women and Children’s Services, where you will play a key role in ensuring patients receive timely and effective care. You will lead the operational management of waiting lists, supporting delivery of national targets and Treatment Time Guarantees while improving patient pathways. As part of NHSGGC, you will work within one of the UK’s largest health boards, committed to innovation, collaboration and delivering high quality, person‑centred care.

This role offers the chance to influence service performance, optimise capacity and work closely with clinical and administrative teams across multiple sites. You will contribute to service improvement and help shape future processes to enhance patient experience. This is a rewarding and impactful role where your work directly supports better outcomes for patients and families across our communities.

• Full‑time, permanent
• You will be based at the Royal Hospital for Children
• Working Monday - Friday

• Manage and maintain accurate waiting lists ensuring patients are treated within national and local waiting time targets
• Monitor, analyse and interpret waiting list data to identify risks and take proactive action to resolve issues
• Plan and manage patient flow across services and sites to optimise capacity and minimise delays
• Lead and support waiting list staff including supervision, training and performance management
• Work collaboratively with multidisciplinary teams to support service improvements and meet complex demands
• Produce reports and forecasts on waiting times and service pressures to inform senior management decisions
• Ensure compliance with policies, procedures and data protection standards while promoting a patient centred approach

• Significant experience in waiting list management within an NHS acute setting with knowledge of patient administration processes
• Proven experience of delivering Treatment Time Guarantee targets and managing patient pathways
• Experience supervising and managing administrative staff across teams or multiple sites
• Strong analytical skills with ability to interpret complex data and produce meaningful reports
• Excellent communication and interpersonal skills with ability to influence and build relationships with clinical and non‑clinical staff
• High level of IT proficiency including experience with NHS systems and data management tools
• Knowledge of GDPR, NHS data standards and confidentiality requirements with ability to work autonomously and use initiative

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e‑learning and classroom‑based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.