Lending (Later-Life Mortgages) Operations Manager

Lending Operations Manager

Glasgow | Hybrid (3 days in the office

)
Are you an experienced operations leader within the mortgage sector looking to make a real impact? We're partnering with a fast-growing, innovative lender seeking a Lending Operations Manager to lead and develop its mortgage operations function during an exciting period of expansio

n.
This is a fantastic opportunity to join a business that's investing heavily in technology, operational excellence, and customer experience. You'll play a pivotal role in shaping how mortgage applications move through the lending journey, driving efficiencies, leading high-performing teams, and delivering outstanding service to brokers and customers ali

ke.
What you'll be d

oing

As Lending Operations Manager, you'll oversee the operational delivery of the mortgage application journey, ensuring cases progress efficiently while maintaining exceptional quality and regulatory standa

rds.
Your responsibilities will inc

• lude:
  
  Leading the day-to-day mortgage operations function (10+ reports) across the application lifec
• ycle.
  
  Managing workflow, capacity planning and pipeline performance to ensure excellent service le
• vels.
  
  Leading and developing a team of mortgage operations professionals, creating a culture of accountability and continuous improve
• ment.
  
  Identifying opportunities to streamline processes, automate workflows and improve operational effici
• ency.
  
  Using MI and performance data to monitor KPIs and drive informed business decis
• ions.
  
  Managing operational escalations and ensuring timely resolution of complex c
• ases.
  
  Working closely with Risk, Compliance, Sales and Technology teams to implement operational improvem
• ents.
  
  Supporting business growth by building scalable, efficient and well-controlled operational proce
• sses.
  
  Ensuring customer outcomes remain at the heart of every decision while maintaining regulatory compli

ance.
Abou

• t you:
  
  Extensive experience within mortgage operations in a regulated lending enviro
• nment.
  
  Strong knowledge of the residential mortgage application journey from submission through to compl
• etion.
  
  Experience leading and developing operational
• teams.
  
  A proven track record of delivering process improvement and operational transformation initia
• tives.
  
  An analytical mindset with the ability to interpret data and improve perfor
• mance.
  
  Excellent stakeholder management and communication s
• kills.
  
  A good understanding of FCA regulatory requirements and operational
• risk.
  
  Experience implementing technology, automation or AI-led improvements would be highly advanta

geous.
What's on

• offer?
  
  Competitive salary and annual performance
• bonus.
  
  Hybrid working (3 days in the Glasgow o
• ffice).30 days annual leave plus bank ho
• lidays.
  
  Pension contri
• bution.
  
  Private healthcare cas
• h plan.
  
  Employee Assistance Pro
• gramme.
  
  A genuine opportunity to influence the future direction of a growing lending business where your ideas and leadership will make a measurable diff

erence.
If you're passionate about operational excellence and enjoy building high-performing teams within mortgage lending, we'd love to hear f

rom you.
Interested in exploring more opportunities? Visit the Miryco Consultants Ltd Jobs page on Linked In to view our latest vacancies and follow us for future opportunities: