Business Manager

• Job Family Business and Corporate Support
• Locations Glasgow, United Kingdom (Hybrid)
• Working Pattern Full Time
• Number of Openings 4
• Apply Before 09/07/2026, 10:59 PM

Business management is a critical function within Transport Scotland - it provides the structure, insight and strategic direction that enables our organisation to operate efficiently, adapt to change and deliver exceptional results. By connecting people, processes, resources and priorities, business management ensures that day-to-day operations align with long-term goals and that informed decisions are made at every level.

There are four posts across directorates in Transport Scotland.

The business management function within Transport Scotland has recently undergone a review and a new structure has been determined. Business management will continue to be embedded within each directorate, providing support to deputy directors covering all TS directorates. In order to achieve greater efficiency, consistency and resilience, the Business Managers will be managed by a B3 Senior Business Manager role which will sit within Corporate Services and be managed by the Head of Corporate Services.

The business management service will include personal assistant (PA) roles currently offered to each deputy director.

The business manager role will directly manage the PA. The Senior Business Manager will have countersigning responsibility for the PA roles.

Support the Director to provide evidence for all aspects of the Certificates of Assurance.

Provide support to the Director on the Directorate business plan, ensuring updates are made in accordance with deadlines and reviewed and approved by Director.

Manage Directorate people survey response; design, develop and champion people improvement initiatives.

Support the Directorate in business continuity plan, information management, desk and display screen equipment, equality and diversity, the Directorate learning approach and compliance with mandatory training.

Provide support to Director in relation to Business Planning meetings including risk and the assurance cycle.

Contribute to TS business improvement initiatives as required.

Ensure equipment is in place for new starts as well as supporting the line manager with other adjustments for people's needs.

Have processes in place to ensure the Director and / or Directorate business management email is continually monitored and all requests are distributed and actioned within respective timescales.

Oversee inbox management, acting as an intelligent filter providing timely preparation and summaries of emails, papers, advice and guidance to the Director, highlighting issues and taking appropriate strategic/thinking action on their behalf.

Oversight on all Directorate wide commissions, delegating and allocating to appropriate persons and within the respective timescales.

Highlight issues relevant to Directorate (corporate, finance, strategic) Unit Heads in accordance with local Directorate management meetings/ channels.

Lead, monitoring and seek ways to improve Directorate business relating to government activity (FoI, PQs and Correspondence) ensuring cases are on track to issue, or if not escalating or offering advice as appropriate and ensuring compliant with erdm storing and retrieval policy.

Assess FOIs, Micases and PQs for common themes monthly and raise with Team Head.

Building, maintain and foster open, positive working relationships, engaging confidently with all TS colleagues and other key stakeholders.

Support the delivery of Directorate preferred communication channels such as directorate management meetings, calls, newsletters and development days.

Actively participate in and contribute to the Transport Scotland Business Managers Network.

Keep directorate resource management planner up to date and co-ordinate wider workforce planning work including budgeting.

Promote good practices in discretionary non-pay related spend such as travel and training, ensuring there is a supporting business case (or equivalent) and Director approval.

Regularly discuss vacancies/staff moves with line managers, Unit Heads and provide advice to DD. Seek advice from TS HR on recruitment queries as required;

Take responsibility for ensuring appropriate authorisation is in place for recruitment including assisting line managers & Unit Heads, DD in line with the TS resourcing Committee approval process, adhering to deadlines;

Assist the TS workforce and resource planning activity in conjunction with FCS colleagues. Including maintaining directorate organisational chart, staff information etc.

Support line managers to induct staff into Directorate and develop Directorate induction materials in collaboration with Team Heads.