Depot Manager

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Field-based:
Work is conducted on-site at customer locations.

The Service Centre Manager leads branch operations, manages staff, and ensures high levels of customer satisfaction, productivity, and commercial performance. The role is responsible for driving service and aftersales growth, maintaining efficient branch operations, and holding full profit and loss responsibility for the location. The postholder must also ensure compliance with company standards, corporate governance, and all relevant regulations.

Preferred location:
Glasgow.

To cover Glasgow and Carlisle depots.

The Service Centre Manager is responsible to assign and direct all work performed in the assigned branch and to supervise all areas of operation. They will manage staff, foster a positive environment, and ensure customer satisfaction and efficient branch operation within their designated region.

They will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable After Market sales and Service targets achievement. The Service Centre Manager and their team will be assuming full P&L responsibility for their location of operation.

They will adhere to high ethical standards and comply with all regulations/applicable laws and corporate governance.

• Network to improve the presence and reputation of Thermo King UK and its value proposition covering all business areas
• Align efforts of Service, Equipment and Parts Sales to maximize sales and service activities
• Address customer and employee satisfaction issues promptly
• Grow Service business areas such as Beginning of Life Service (e.g., installation & commissioning), Life-Time services (e.g., spare parts, maintenance), Extended Life services (e.g., upgrades, rebuilds), Telematics and After Market Accessories
• Ensuring customer satisfaction through high-quality service levels and execution
• Develop Strategy plan/s & execute for development in area of responsibility (AOR)
• Track and realize budgets of turn-over, margins, overheads, contribution for the region in support of the service managers.

• Preparing quotations in line with Thermo King UK standards and target margins
• Managing procurement in compliance with ERP requirements
• Keeping WIP updated and aligned with company standards
• Controlling and documenting branch overheads
• Maintaining branch facilities to support service operations
• Leading HSE implementation and compliance
• Supporting technician training and knowledge sharing
• Planning branch budgets and service forecasts
• Developing team capability and supporting career growth
• Managing key HR processes and branch administration
• Driving regional service growth and product portfolio expansion

• Experience in Business Management an advantage
• Excellent leadership skills
• Relevant work experience within a similar role/service Industry
• Strong experience of managing a team
• Computer literate with focus on:
  Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, company ERP system.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.