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Head of Customer Outcomes Assurance
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-08-24
Listing for:
Leeds Building Society
Full Time
position Listed on 2026-08-24
Job specializations:
-
Management
Regulatory Compliance Specialist
Job Description & How to Apply Below
Leeds Building Society in the United Kingdom is seeking a strategic leader to design, supervise and enhance our Customer Assurance across the end-to-end customer journey. You’ll lead a team of specialists, drive outcomes testing and ensure compliance with Consumer Duty and FCA rules, while strengthening customer trust through robust governance and colleague competency assessments.
You’ll partner with senior leaders to embed a customer outcomes culture, deliver effective risk management and help
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