Team Leader - Subsidence Claims

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Team Leader
- Subsidence Claims

Job Location:

Glasgow, UKJob Type: Permanent Remuneration :
Competitive salary taking into account skills, experience and qualifications

Lead, Develop and Grow Within Our Specialist Subsidence Team This is an exciting opportunity to join a thriving Subsidence team where you'll play a pivotal role in leading, developing and inspiring colleagues while helping to deliver an outstanding customer experience. As a Team Leader, you'll provide day-to-day guidance and support, acting as the go-to person for the team, driving performance, identifying development opportunities and creating a positive, engaged culture where people can thrive and succeed.

The role offers a unique blend of people leadership and technical claims expertise. You'll manage your own portfolio of subsidence claims while supporting the wider team, giving you the opportunity to continue developing your technical knowledge and build on your existing subsidence experience. You'll also work closely with the leadership, providing support and deputising when required.

We're keen to hear from experienced team leaders/managers from a claims handling background who have a passion for developing people and delivering excellent service. Equally, this role presents a fantastic opportunity for experienced subsidence professionals who are looking to take the next step into leadership. If you're a confident claims handler with strong technical expertise, a natural mentor and a desire to positively influence team performance, we'd love to hear from you.

Success in this role requires someone who is organised, adaptable and motivated by achieving results. You'll be an excellent communicator, confident in managing changing priorities and comfortable operating in a fast-paced environment. Most importantly, you'll lead by example, embrace innovative ways of working and be committed to both your own professional development and the development of those around you.

The skills you will have when you apply:

Leadership & Coaching
- Ability to motivate, develop and support colleagues to achieve their potential.

Subsidence Expertise
- Strong understanding of subsidence claims, or experience managing a portfolio of complex claims.

Customer Service Excellence
- Commitment to delivering exceptional outcomes for customers and clients.

Communication Skills
- Confident communicator with strong influencing, negotiation and relationship-building abilities.

Performance Management
- Experience driving team engagement, productivity and service standards.

Organisation & Prioritisation
- Able to effectively manage workloads, competing priorities and changing demands.

Adaptability
- Comfortable working in a fast-paced environment and responding to periods of increased volume.

Continuous Improvement
- Keen to embrace innovation, new ways of working and ongoing professional development.

What we'll give you for this role:

Remuneration & more Competitive salary taking into account skills, experience and qualificationsA Self Invested Personal Pension Scheme (SIPP)
Holiday allowance of 25 days plus bank holidays

Flexible working from our office or your home Health & support

Private healthcare plan (including pre-existing conditions)
Life assurance

Group Income Protection Other benefits

Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications

Employee assistance programme for employee wellbeing

Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to…