Operations Manager | SEC

Operations Manager - SEC | Full-Time / Permanent

£38,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

A Operations Manager to lead all elements of catering and to deliver the operational efficiency. Planning, presentation and delivery of the food and beverage offer at the SEC, managing a team of people at high profile events within our retail, hospitality, and restaurant business. Ensuring all standards are achieved and that we deliver best in class operation that continues to evolve operationally and technologically.

This role will see you meet with clients at an early stage, partner with our events planning team to fully plan events and then deliver the events on the day. You will be there through set up, delivery and de-brief.

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

• Able to consult effectively with senior stakeholders, contractors, and partners. Operational POC - lead operator for SEC stakeholder liaison.
• Actively maintain day to day contact with the venue client to enable the closest possible working relationships. Must be a confident speaker and able to deal effectively with all stakeholders
• Support the sales team to develop financially sound bids and proposals and sign off final agreements to ensure we deliver operationally sound contracts
• Understand and support the ordering process and that delivery schedules are updated, and orders placed in time
• Understand and analyze COS, VPM, liquor yields to aid decision making
• Responsible for the non-live setup days and ensure all catering areas in the venue are ready and presentable during client show rounds and set ahead of operation going live.
• Work in collaboration with the Logistics Manger to manage the rotas, stock and stock taking schedules.
• Display a positive guest attitude and is keen to be involved in initiatives including CSR, Sustainability, Equality, and diversity
• Work with the Back of House Manager to manage departmental maintenance log, ensuring resolutions are made in an appropriate timeframe.
• Attend training sessions and client meetings as required
• Deliver effective, motivational, and informative pre-shift briefing to wider teams.
• Communicate strategy to team and ensure that improvements are implemented to maximize performance and customer satisfaction
• Ensure Challenge 25 is strictly adhered to
• Report and take action on any health and safety hazards immediately you become aware of them
• Ensure that health, safety & hygiene rules, and procedures are always followed as a priority
• Solve operational issues / concerns in suitable time. Demonstrate initiative-taking working practice and a sense of urgency when required, whilst being able to multitask and prioritize
• Actively deal with customer feedback in a positive manner and advise the Head of Department as appropriate
• Be prepared to feedback all progress updates to the Head of Department
• Consulting with the wider team to ensure the SEC operations and requirements are fully covered

• Drive spends per transaction values through maximizing the sales opportunities that occur within the planning and operations stages for all events
• Manage all aspects of labour scheduling and work closely with the HR and Staffing team to effectively manage labour spend and forecasting
• Actively make recommendations to the development of budgets and planning of future Capex / Opex
• To manage and take ownership for all costs associated with the operations under your management
• Manage all aspects of SEC labour scheduling relevant to your department and event
• Actively monitor and improve the operating standards within the Concessions area including service, product lines and operational procedures
• Demonstrate excellent control of all operating costs in line with set targets
• Minimise operating costs by using all equipment and products in accordance with company requirements
• Ensures compliance to the company profit protection procedures and that venue security procedures are strictly adhered to
• Ensure all stock takes are completed to deadlines, with any variances investigated
• Work within all budget restrictions
• Accountable for PCI DSS control and Profit Protection…