Agency Manager

Contract: Permanent
Hours: Full time, 37.5 hours per week
Contractual base: Flexible across the Midlands and West regions
Operational requirement: Regular travel across our geography, primarily Midlands and West regions
Closing date: Monday 31 August 2026

Safe, well-managed homes provide the foundation for people to thrive. As Agency Manager, you'll play a critical role in ensuring our supported housing services are delivered safely, effectively and in line with our responsibilities as a landlord.

Leading a specialist team, you'll oversee a diverse portfolio of agency managed, lease-based and directly managed services. Working closely with managing agents, local authorities, commissioners and internal stakeholders, you'll ensure services deliver excellent customer outcomes, remain compliant, represent value for money and continue to evolve to meet changing needs.

This is an exciting opportunity for an experienced housing professional who enjoys balancing operational leadership, commercial awareness, performance management and partnership working in a complex and rewarding environment.

You will lead a specialist team responsible for agency managed, lease-based and directly managed supported housing services across our organisation.

You will:

• Lead and develop a high-performing Agency Managed Team
• Oversee agency managed, lease-based and directly managed services
• Build effective relationships with managing agents, commissioners and partners
• Manage contracts, leases and service agreements to drive performance and value for money
• Ensure services remain compliant, safe and customer focused
• Lead the annual management charge-setting process and oversee income recovery
• Drive continuous improvement across service delivery, performance and customer outcomes
• Provide assurance to senior leaders on compliance, risk and operational performance

We're looking for an experienced leader who combines strong housing knowledge with excellent commercial, financial and stakeholder management skills.

You will bring:

• Experience leading supported housing, housing management or similar regulated services
• Experience managing third-party providers, contracts or commissioned services
• Strong knowledge of housing regulation, compliance and landlord responsibilities
• Experience setting management charges, service charges or similar housing-related charges
• Strong commercial and financial awareness
• Advanced Excel skills and confidence working with financial and performance data
• Excellent numerical skills and attention to detail
• Strong organisational skills and the ability to manage competing priorities
• Ability to build relationships and influence stakeholders at all levels
• Commitment to delivering excellent customer outcomes

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it's a requirement of your role

We’re part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a…