Aftersales Manager

We are seeking an experienced Aftersales Manager on behalf of our client, a highly successful PLC volume franchise dealer in Aberdeen. The Aftersales Manager will oversee daily operations within the busy aftersales department, supporting both front-of-house activities and the overall management of the team to ensure exceptional service delivery.

• Highly competitive basic salary aligned with experience.
• Performance-related bonus scheme with potential earnings of up to an additional £10,000 per annum.
• Car scheme offering significant savings on new vehicle purchases.
• Discounts on Service, Bodyshop, and Parts.
• 33 days annual leave, including bank holidays, with option to purchase or sell holiday entitlement.
• Pension scheme and life assurance.
• Cycle to work purchase scheme.
• Ongoing training and development opportunities, including career promotion pathways.
• Full-time, permanent contract.

• Lead and support the aftersales team to deliver high-quality customer service.
• Resolve customer issues efficiently and professionally.
• Oversee daily department operations to maintain productivity and service standards.
• Ensure compliance with manufacturer and company policies.
• Maintain and develop strong relationships with customers and colleagues.
• Use DMS systems accurately to manage workshop and service scheduling.
• Manage and motivate team members to achieve departmental targets.
• Monitor and implement health and safety protocols.

• Extensive experience within a franchise main dealer service department, at a supervisory level.
• Strong knowledge of DMS systems.
• Proven track record of effective team management.
• Full UK manual driving licence with minimal penalty points.
• Excellent organisational and communication skills.
• Commitment to delivering outstanding customer service.