Customer Service Team Lead - Hybrid Leadership & Impact
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-09-04
Listing for:
Publica Group Limited
Full Time
position Listed on 2026-09-04
Job specializations:
-
Management
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Publica Group Ltd is seeking an experienced Customer Service Team Leader to support delivery of excellent customer service across our partner councils. You will lead a team of Customer Service Advisors, ensuring efficient, high-quality, resident-focused service and maintain service standards.
The role involves managing daily operations, workload allocation, resource planning and performance management. You will coach through one-to-one meetings, appraisals and mentoring to develop skills and
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