Supervisor | Heathrow Airport Job Glasgow area,Scotland UK,Management

Hamleys is looking for pro-active Supervisor to join the Heathrow Airport store team, to efficiently assist in the smooth running of all aspects of the store operations.

Job Purpose

Summary:

To achieve targeted sales, profitability and company objectives through the use of KPI targets and excellent customer service. Improving the business performance and realise objectives through supporting the effective management and development of the people in the team. To work with the Management team to manage, inspire & lead a well motivated and professional team and to provide a deputising service for the Assistant Manager, assuming their responsibilities in running the store in their absence.

Key Responsibilities and Accountabilities:

To lead, motivate and develop your team to exceed sales and improve KPIs/customer service standards through effective performance management,
To regularly give constructive and appropriate feedback to the management team on individuals performance,
To ensure all members of the team understand the Hamleys customer service experience and to motivate self and team to consistently deliver the highest standards,
To assist the Management team in implementing training plans and providing on the job coaching to develop the skills of the team,
To have a basic understanding of the P&L & how to interpret the store’s performance,
To have an active involvement in recruiting and selecting the best people for the store assisting with succession planning where required,
To ensure all staff receive an effective induction into the business,
To drive and develop exceptional customer service and instore experience
To maintain the presentation/housekeeping of the store to the highest standards at all times,
To work with the Store Manager in the control of all costs/losses,
To ensure all staff receive an effective induction into the business,
To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc
To ensure clear lines of communication are established and understood throughout the store

Person Profile:

Leads by example with energy, passion, integrity and enthusiasm
Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations
Takes personal responsibility and able to make tough decisions
Seeks and handles both positive and negative personal feedback
Demonstrates standards of excellence
Excellent inter-personal skills
Professional and logical approach to problem solving
Strong initiative and self–motivation
Determination to succeed with a ‘can do’ attitude
Confident in own actions and fosters confidence in others
Approaches all aspects of work with passion and a positive attitude
Shows a willingness to learn and self-develop
Effective time management and planning skills

Specific Job

Skills:

Excellent communication skills both written and verbal
IT literate, numerate and articulate

Further Information:

** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.

*** You must be able to prove that you have current right to work in the UK; it is not usual practice for Hamleys to sponsor oversea candidates to work in the UK.

2nd Floor7 Howick Place

LondonSW1P 1BB
United Kingdom

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