Engineering Services Account Manager

The Opportunity:

Engineering Services Account Manager

Contract:
Permanent

Location:
Scotland (National)

Salary:
Competitive

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.

• Actively identify and escalation safety concerns
  related to Briggs or customer operations, ensuring prompt resolution through the appropriate channels.
• Manage and develop strong relationships
  with an assigned portfolio of customers, focusing on all contract types and revenue streams.
• Collaborate effectively across departments
  -including, Credit Control, Engineering Managers, Engineers, and Service Centres - to streamline processes, increase service income, minimise debt and enhance customer satisfaction.
• Provide technical sales support
  for Plant and Groundcare products, assisting both customers and the Engineering Manager.
• Identify and pursue growth opportunities
  by increasing the share of customer spend across all services and products.
• Respond professionally to tender enquiries
  across multiple online platforms, positioning Briggs Equipment as the preferred supplier in the sector.
• Build and maintain strong stakeholder relationships
  at all customer levels to drive revenue growth and ensure exceptional service delivery.
• Ensure full compliance
  with engineering standards, health and safety regulations, and audit requirements in partnership with the Engineering Manager and Engineering Services team.
• Track and communicate contract performance
  building and analysing monthly reports using BE Portal KPIs and Power BI to maintain transparency and support customer satisfaction.
• Promote and expand Truckcare contracts
  , targeting both existing and potential customers to grow the active fleet park.
• Champion continuous improvement initiatives
  , contributing to the ongoing enhancement of business unit performance.
• Foster a positive and inclusive work environment
  , supporting Briggs' ambition to be recognised as an employer of choice.

• Significant effective communication skills
• Substantial experience of organising and prioritising a demanded workload
• Strong IT skills including proficient use of Microsoft Office and Power BI
• Knowledge of equipment within the Plant and Groundcare sector

• Future development and career opportunities
• Contributory pension scheme with employer contributions up to 6%
• Profit share bonus based on business performance
• Paycare and eyecare health scheme
• High street discounts