Service Centre Manager

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Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and  boldly go.

Where is the work:
Field-based:
Work is conducted on-site at customer locations.

The Service Centre Manager leads branch operations, manages staff, and ensures high levels of customer satisfaction, productivity, and commercial performance. The role is responsible for driving service and aftersales growth, maintaining efficient branch operations, and holding full profit and loss responsibility for the location. The postholder must also ensure compliance with company standards, corporate governance, and all relevant regulations. To cover Glasgow and Carlisle depots.

Preferred location:
Glasgow.

• Network to improve the presence and reputation of Thermo King UK and its value proposition covering all business areas
• Align efforts of Service, Equipment and Parts Sales to maximize sales and service activities
• Address customer and employee satisfaction issues promptly
• Grow Service business areas such as Beginning of Life Service (e.g., installation & commissioning), Life-Time services (e.g., spare parts, maintenance), Extended Life services (e.g., upgrades, rebuilds), Telematics and After Market Accessories
• Ensuring customer satisfaction through high-quality service levels and execution
• Develop Strategy plan/s & execute for development in area of responsibility (AOR)
• Track and realize budgets of turn-over, margins, overheads, contribution for the region in support of the service managers

The tasks and responsibilities for the role include:

• Ensuring that all quotations are made as per Thermo King UK standards and as per agreed margins
• Ensuring that all procurement is made in accordance with the ERP system requirements
• Ensuring that all WIP is kept up to date and as per Thermo King UK standards
• Ensuring that all overheads are managed and documented as per Thermo King UK standards
• Develop and maintain branch facilities to support service business
• Responsible for HSE implementation and enforcement
• Ensure that technicians receive adequate training and expose them to Group know-how
• Plan & compile budgets & forecasts for branch related to Service revenues and overheads, supported by the Regional Service Manager
• Support development of team and devise career pathways
• Ensuring that all aspects of human resource management is implemented and managed – leave, sick, leave, social welfare, office facilities, employment contracts, etc.
• Drive growth in all of the region to include diversification into Thermo King product portfolio align with Thermo King strategic plan

Experience in Business Management an advantage

The incumbent will be a seasoned professional with relevant work experience within a similar role/service Industry

Strong experience of managing a team

Computer literate with focus on:
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, company ERP system.

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color,…