Operational Policy Team Lead

Join Social Security Scotland as an Operational Policy Team Lead and play a key role in shaping and improving the services that support people across Scotland.

As an Operational Policy Team Lead, you will lead the delivery of operational change and continuous improvement, ensuring our services remain effective, compliant, and centred on the needs of our clients. Working within the End-to-End Benefits and Operational Policy Team, you will influence the design, development, and ongoing enhancement of operational policy and service delivery, helping to translate strategic priorities into positive outcomes for clients and colleagues.

This is a high-profile and rewarding role operating across a complex stakeholder landscape. You will work collaboratively with policy, operational, digital, and delivery teams to drive improvements, embed learning from client and operational feedback, and ensure services continue to evolve to meet changing needs. You will be expected to lead through change, make informed decisions in a dynamic environment, and maintain a strong focus on delivering excellent client outcomes.

As a people leader, you will also have line management responsibility for a team, supporting their development, performance, and wellbeing while creating a positive and inclusive environment where individuals can thrive and contribute to continuous improvement.