Family Service Team Manager

This fixed-term Team Manager post leads the North Lanarkshire Family Service run by Phoenix Futures, supporting children, young people, adults and families affected by substance use, until April 2027. The postholder oversees day-to-day operations, quality, safeguarding, performance reporting and partnership working. Line management covers family support workers, family practitioners, sessional staff, volunteers and student placements, with occasional evening and weekend work.

Prior line management experience and a working knowledge of child and adult protection are central to fit.

• Provide operational leadership and management of the North Lanarkshire Family Service
• Ensure trauma-informed, person-centred and family-inclusive support is delivered to standard
• Manage, supervise, appraise and performance-manage the team, and promote staff wellbeing and development
• Monitor service performance, outcomes and KPIs, taking corrective action where needed
• Oversee referrals, caseload allocation and service capacity
• Ensure safeguarding arrangements and oversee child and adult protection concerns
• Ensure individual and family interventions are planned, delivered and reviewed to organisational and contract standards
• Prepare reports and performance information for internal and external stakeholders
• Build working relationships with social work, health, education, ADP and third-sector partners, and represent the service at forums and partnership groups
• Support the Service Manager in contract monitoring, quality assurance and continuous improvement
• Manage complaints, incidents, audits and feedback to improve practice
• Promote service-user and family involvement so lived experience informs service development

• Relevant experience in family support, substance use, social care, health, education or a related field
• Supporting children, young people and families affected by substance use
• Line management, supervision and staff performance and development
• Partnership working and building effective stakeholder relationships
• Monitoring performance, analysing information and producing reports
• Managing services within contractual and quality frameworks

• Sound understanding of child protection, adult protection and safeguarding
• Knowledge of trauma-informed, rights-based and family-inclusive practice
• Managing competing priorities, resources and operational demands
• Strong organisational, communication and leadership skills
• Commitment to co-production, service-user involvement and continuous improvement
• Proficiency in Microsoft Outlook, Microsoft Word and electronic case management systems

• Evidence of continuing professional development and commitment to learning
• Flexibility to work occasional evenings and weekends

• Relevant professional qualification in social care, health, community education, counselling or a related discipline

• Regular supervision, support and professional development throughout the contract
• Opportunity to develop management and leadership experience