Service Delivery Manager - SCQF Level 8 Project Management Modern Apprenticeship

do you have an inquisitive mind? Are you looking for an employer who will sponsor you through academic study, whilst providing valuable and exciting on-the-job experience within a global, innovative and industry-leading organisation? If so, read on to see what thales has on offer…

• earn while you learn with a competitive salary
• gain hands-on, job-specific training and real-world experience
• receive job-specific training and development
• achieve a recognised qualification
• secure a permanent role from the start of your apprenticeship
• your tuition fees are fully paid

• services teams all around thales uk are responsible for the deployment and delivery of services to our customers. The services job family has people working in many different roles pursuing outstanding outcomes for our customers, from service delivery managers, product support engineers, and spares & repairs coordinators, who are all collectively focused on outstanding service delivery.
• service delivery managers (sdm) are responsible for the co-coordination and the delivery of services and programmes for thales internal and external customers. This service delivery ranges from spares and repairs to the provision/availability of a capability.
• the sdm plays a vital role in creating and maintaining customer relationships. The sdm acts as the link between the customer and the uk services operational delivery teams. It is the mission of the sdm to always strive to exceed expectations and delight our customers.
• customer relationship management is key to service success to ensure we pre-empt customer needs and offer solutions that add value.

as a service delivery manager apprentice, you will develop key skills and experience in the following:

• integrated logistic/product support engineering management
• customer relationship management
• operational strategy
• project management & business finance
• digital operations
• leadership
• communication & collaboration
• problem-solving & decision making
• commercial awareness

you will study towards a scqf level 8 project management modern apprenticeship with qa.

the programme is delivered through a virtual learning model, combining:

• live virtual lectures
• 1-2-1 coaching calls
• online learning resources
• self-directed learning activities

throughout the programme, you will combine study with practical workplace experience, developing both academic knowledge and professional skills

to apply, you will need:

highers

• 2 highers
• grade c or above in any subject
• or equivalent level 3 qualification

standards

• 5 standards grade a-c including english and maths

please note that applicants who already hold a relevant degree will not be eligible for this programme. You will also need to be a resident in scotland on or before 1 august 2027 and for the duration of the programme.

• competitive salary of £24,000 per annum
• performance-related pay uplifts
• holiday entitlement of 201 hours a year (plus a company day and bank holidays)
• contributory company pension
• health care cash plan
• hybrid/flexible working options
• employee assistance programme
• learning and development support
• employee discounts and wellbeing initiatives
• life cover
• 80 hours volunteering per year (first two years)

closing date: our applications will close m on wednesday 17 february 2027, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of february 2027 with details of next steps.

please note that roles may close earlier than the advertised deadline if we receive a high numer of applications. We encourage you to apply as soon as possible to avoid missing out on this…