Customer Solution & Commercial Manager

Job  :
Glasgow, UKPosted:
Job Family:
Customer Service Job Function:
Sales Contract/Bid/Prop Mgmt

Pay Type:

Salary Employment Indicator:
Regular Position Effective Start UTC: T00:00:00 Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. Be part of something bigger with Chromalloy.

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What We Do The Customer Solutions & Commercial Manager is responsible for leading TSL's customer solutions and contract management activities, ensuring the successful commercial, operational and technical delivery of customer Service Contracts and Agreements. The role has overall responsibility for the Contracts and Customer Support team , providing leadership, direction and development to Contract Managers and Contrac t Support Specialists.

The role establishes clear priorities and accountability while ensuring a consistent, high-quality approach to contract management and customer service across TSL. As a senior customer-facing leader, the Customer Solutions & Commercial Manager acts as a key interface between TSL and its customers, ensuring contractual commitments are understood and delivered while protecting TSL's commercial interests. The role is accountable for ensuring effective planning and execution of scheduled outages, capital parts rotation, technical support and the timely execution of commercial and contractual requirements.

It also plays an important role in responding to unplanned customer requirements and ensuring appropriate cross-functional support to minimize customer downtime. Working closely with the General Manager, Operations, Engineering, Quality, Supply Chain and Finance, the role will strengthen existing customer relationships, identify opportunities to expand TSL's scope of supply and support the acquisition of new Service Contract and Agreement customers.

Primary Accountabilities: LEADERSHIP & TEAM DEVELOPMENT:
Lead, manage and develop the Contracts and Customer Support team, including Contracts Managers and Contract Support Specialists. Establish clear objectives, priorities, responsibilities and performance expectations across the team. Provide day-to-day leadership, coaching, feedback and development. Ensure appropriate allocation of customer portfolios, responsibilities and workload across the team. Build team capability through structured coaching, knowledge sharing, training and development. Ensure consistent and effective contract management and customer support processes across TSL.

Create a culture of ownership, accountability, collaboration and customer focus. Ensure appropriate succession and capability development within the team. Work closely with other TSL functional leaders to ensure customer and contractual commitments are understood, prioritized and delivered. CUSTOMER SOLUTION & CONTRACT MANAGEMENT:
Establish and maintain strong relationships with key customer stakeholders and act as a senior escalation point for customer matters. Ensure the effective day-to-day management and delivery of TSL Service Contracts and Agreements. Ensure contractual requirements, deliverables, service levels and commercial commitments are clearly understood and appropriately managed. Maintain an understanding of customers' current and future operational requirements. Ensure timely, transparent and professional customer communication.

Lead the resolution and escalation of delivery, quality, technical and commercial issues. Represent the voice of the customer internally while ensuring TSL's commercial and operational interests are appropriately protected. Lead and support customer performance reviews, contract reviews and key customer meetings. Maintain appropriate contract and customer records in accordance with TSL quality management requirements, including ISO 9001. Ensure compliance with applicable customer…