Regional Facilities Manager

About The Role:

Department: Store Environment - Property
Reporting To: Manager of Facilities Operations UK & IRE

The role covers the southwest, south Wales, south coast, M4 corridor and south east.

Job Summary

The Regional Facilities Manager is responsible for leading Facilities Management operations across a defined region within the TJX UK & Ireland store portfolio. The role ensures the effective delivery of reactive services, compliance activities, cleaning standards, asset performance to support a safe, fully operational, and commercially successful store environment.

Acting as the primary Facilities partner to Regional and District Store Operations teams, the Regional Facilities Manager drives service excellence through strong supplier management, operational oversight, commercial decision-making, and proactive problem solving. The role focuses on delivering a consistently high standard of facilities support while identifying opportunities to improve performance, reduce risk, and enhance the customer and associate experience. They should seen as a visible and transparent business partners spending sufficient and quality time within there stores

The Regional Facilities Manager provides leadership and direction across multiple service partners and plays a key role in translating national Facilities strategies into effective regional execution whilst supporting the wider organisation with trials, initiatives and project management.

• Lead all Facilities Management activities across an assigned regional portfolio, ensuring stores are safe, compliant, and operationally effective.
• Spend a minimum of 3 days per week in stores supporting Retail teams FM services.
• Drive effective resolution of reactive maintenance issues, ensuring service levels are achieved and disruption to trade is minimised.
• Monitor work order performance through the FM portal, identifying risks, trends, and opportunities for improvement.
• Ensure facilities-related issues are prioritised based on business impact, health & safety requirements, and operational urgency.
• Support the delivery of capital investment projects across the region in Partnership with Capital team
• Conduct visits to assess asset condition, compliance, service standards, and operational performance.
• Ensuring quotes are approved in a timely fashion
• Oversee the regional Admin & Co-ordinators ensuring all FM queries are managed in a timely fashion

• Build strong relationships with Regional Directors, District Managers, Store Managers, and key operational stakeholders.
• Serve as the primary Facilities representative for the region, providing expert advice and practical solutions to business challenges.
• Translate facilities-related issues into operational and commercial impacts, enabling informed decision-making.
• Collaborate with cross-functional teams including Property, Construction, Procurement, Asset Protection, Finance, and Store Operations.
• Influence and challenge stakeholders where necessary to drive compliance, accountability, and business outcomes.

• Manage the performance of Facilities suppliers across the region, ensuring delivery against agreed service levels, KPIs, and contractual obligations in Partnership with PPM.
• Provide regular updates on all service providers, addressing service failures and driving corrective actions.
• Ensure suppliers consistently deliver quality workmanship, value for money, and a positive customer experience.
• Promote a culture of responsiveness, accountability, and continuous improvement across supplier networks.
• Escalate significant service issues and support strategic supplier initiatives as required.

• Maintain oversight of statutory compliance activities across the regional estate.
• Ensure stores operate in accordance with relevant Health & Safety, environmental, and facilities compliance requirements.
• Support audits, inspections, and compliance reviews, ensuring actions are completed within required timescales.
• Proactively identify risks to business operations and implement mitigation plans.
• Partner closely with Asset Protection and Store Operations teams on matters relating to safety, security, and risk management.

• Support management of Facilities expenditure within the region, ensuring effective cost control and budget discipline.
• Analyse spend trends and identify opportunities to optimise…