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Senior Engagement & Complaints Lead - Trauma-Informed

Listing for: Ministry of Justice
Full Time position Listed on 2026-11-07
Job specializations:
  • Management
    Project & Program Management, Emergency Crisis Mgmt / Disaster Relief
Salary/Wage Range or Industry Benchmark: 65000 - 80000 GBP Yearly GBP 65000.00 80000.00 YEAR

Job Description & How to Apply Below

The Criminal Injuries Compensation Authority (CICA), an executive agency of the Ministry of Justice, is seeking a Senior Engagement and Complaints Resolution Manager in Glasgow. The role leads the Applicant Contact Team and Complaints Resolution Team to deliver victim-centered, trauma-informed services.

You will coach teams, manage resources, and work with internal and external stakeholders to improve applicant experience and ensure policy alignment.

Our team is growing, and we are hiring a Senior Engagement & Complaints Lead
- Trauma-Informed in Glasgow, Scotland, United Kingdom.

As a Senior Engagement & Complaints Lead
- Trauma-Informed, you will play an important part at Ministry of Justice in Glasgow, Scotland, United Kingdom.

We invite applications for the Senior Engagement & Complaints Lead
- Trauma-Informed position located in Glasgow, Scotland, United Kingdom.

The following opening is for a Senior Engagement & Complaints Lead
- Trauma-Informed with Ministry of Justice.

Position Requirements

10+ Years work experience
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