Lean Expert; Retail

Job Title: LEAN Expert

Location: Glasgow, Ayrshire and Inverness

Salary: Competitive rate and excellent benefits

Hours: Monday to Friday 09.00 - 17.15

Are you passionate about continuous improvement and driving meaningful change?

We’re looking for a Retail LEAN Expert to lead and evolve our Retail LEAN programme, embedding LEAN principles across our business and helping shape the future of how we operate.

This is a key role working closely with senior leaders, influencing strategy, and delivering practical, measurable improvements across retail operations.

• Leading and governing the Retail LEAN programme from design through to delivery
• Partnering with senior stakeholders to set and achieve continuous improvement goals
• Identifying and delivering LEAN improvement opportunities across the retail estate
• Coaching and supporting teams in LEAN tools such as Kaizen, 5S, Value Stream Mapping and problem-solving methodologies
• Developing LEAN training materials and building internal capability
• Tracking performance, metrics and benefits to ensure sustained improvement

• Proven experience applying LEAN principles in a live operational environment
• Background in retail, warehouse or pharmaceutical environments
• Strong leadership and stakeholder management skills
• Experience managing people and leading change initiatives
• Confident communicator with the ability to influence at all levels

• Minimum 5 GCSEs (including Maths and English) or equivalent
• IOSH qualification
• Full UK driving licence
• Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook)

• LEAN / Six Sigma / 5S qualifications
• Experience working to KPIs and operational targets
• Knowledge of Phoenix quality management systems

At Phoenix Healthcare Distribution, you’ll play a pivotal role in shaping efficient, innovative retail operations that support the UK healthcare market—while developing your career in a forward-thinking, values-driven organisation.