Marketing & Communications Manager

Salary: £52,658 per annum Pension: A Civil Service Pension with an employer contribution of 28.97%. Please refer to the Civil Service Pensions website for more information. Type:
Full time Fixed Term End: 28-08-2027.

Please note:

The advert will close at 11:59PM the night before the listed closing date.

SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.

Is it time you unlocked your potential? Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Our Values Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:
Honesty:
We act with integrity and transparency, sharing information openly and addressing challenges with courage. Empowerment:
We enable people to take initiative, make impactful decisions, and continuously learn and grow. Accountability:
We deliver on commitments, own our successes and mistakes, and strive for quality outcomes. Respect:
We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs. Trust:
We collaborate across teams, build dependable relationships, and work as one to deliver for our customers. These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.

We have an exciting opportunity for a Marketing & Communications Manager to join our team s is a fixed term contract for approx. 12 months to cover maternity leave. As Marketing & Communications Manager, you will lead the delivery of customer-facing marketing and communications activity for their assigned business area, directing a multi-disciplined team to produce campaigns and content that are digitally focused, customer-driven and consistent with SLC's brand.

The role plays a key part in shaping how customers experience SLC's services, ensuring communications are clear, accessible and effective in supporting both customer understanding and behaviour change. Working closely with senior stakeholders across the business, the role holder brings insight and evidence to shape marketing strategy and communications approaches, as well as ensuring activity is delivered to a professional standard that reflects best practice across government communications.

• Excellent understanding of customer-focused marketing and communications principles, with the ability to translate business objectives into effective campaigns.
• Skilled in developing marketing and communications plans using structured planning frameworks.
• Ability to apply behavioural insight or evidence-based approaches to influence audience understanding or behaviour.
• Ability to brief, plan, organise, execute and evaluate marketing projects to agreed timescales, budgets and quality standards.
• Understanding of accessibility principles and their application to customer communications and marketing content.
• Awareness of data protection principles and their application to marketing and communications activity, including direct marketing and digital campaigns.
• Excellent interpersonal and stakeholder management skills, with the ability to work across multiple projects and teams.
• Practical experience of working in a customer-focused marketing and communications role, with a track record of developing and delivering campaigns that support business or organisational objectives.
• Experience managing or contributing to the leadership of a multi-disciplinary team, such as marketing executives, designers, social media specialists or campaign coordinators.
• Proven capability in working across multiple stakeholders, including senior colleagues, to align communications and marketing activity with wider organisational priorities.
• Expertise in planning, delivering and evaluating marketing campaigns across a range of digital and traditional channels.
• Knowledge of managing budgets…