Marketing Executive

Help us create a better future, quicker! The Marketing Executive will join the Domestic Communications team who manage all of the Customer Business’ In-Life domestic customer communications. The main purpose of this role is to support the team with the delivery and proofing of regulatory communications, delivery of ad-hoc campaigns, and updating the suite of customer charters and T&C’s. The Marketing Executive will help deliver clear, concise customer-centred communications which achieve business objectives.

• Help to develop, manage and implement marketing activity aimed at meeting the Customer Business’ strategic and tactical goals
• Ensure customer charters are updated, complaint, regularly reviewed by stakeholders and easy to understand
• Ensure our communications are fit for purpose for a wide range of customers and follow the Plain English and Plain Numbers principals
• Consider regulatory, legal and compliance and Data Protection within all content and communications being developed
• Analysis of how comms perform and their impact on diverse business areas (such as inbound call volumes, debt collection, meter reads, losses, customer research etc.)
• Collaborate with Customer Services, Back Office, Digital and Sales and Marketing to ensure that key service principles are maintained and contact channels are effectively managed
• Work collaboratively with others to deliver business priorities within defined timelines
• Ensure compliance with brand guidelines and positioning as well as regulatory, government and industry requirements
• Ensure appropriate training, briefings and call centre support is provided

• Educated to degree level or equivalent professional qualification in a Marketing related subject
• Proven track record of delivery in marketing
• Digital Marketing knowledge is highly desirable
• Knowledgeable and experienced within campaigns/communications
• Skilled communicator with effective influencing skills
• Numerate and analytical, with excellent attention to detail
• Ability to work to targets and tight deadlines
• Ability to quickly interpret data and make informed judgements
• Ability to work collaboratively and cross-functionally to deliver common objectives
• Ability to adapt to a rapidly changing environment
• Confident decision maker
• Excellent at multi-tasking
• Self-motivated
• PC Literate

Educated to degree level or equivalent Marketing professional qualification Proven track record of delivery in marketing Strong stakeholder skills Demonstrable ability of being numerate and analytical Comfortable using Excel, Word, MS Teams

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At Scottish Power, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.

That’s why our benefits include:

• 36 days annual leave
• Holiday purchase – perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers – save more and spread the cost of your technology purposes
• Count us in – pledge to reduce carbon emissions and help fight climate change
• Electric…