Content and Channels Lead

Location: Glasgow, Darlington or Llandudno

Pension: A Civil Service Pension with an employer contribution of 28.97%

Advert Closing Date: Friday 23 October 2026

Is it time you unlocked your potential?

Student Loans Company is a non-profit making Government owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Our Values

Culture is at the hear of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:

• Honesty
  :
  We act with integrity and transparency, sharing information openly and addressing challenges with courage.
• Empowerment
  :
  We enable people to take initiative, make impactful decisions, and continuously learn and grow.
• Accountability
  :
  We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
• Respect
  :
  We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
• Trust
  :
  We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.

These values are more than words – they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.

As Content & Channels Lead, you'll manage a small team responsible for SLC's corporate content, digital publishing and creative services, ensuring colleagues and customers can access clear, accurate and trusted information across our key digital channels.

You'll lead the planning, governance and continuous improvement of content across SLC's intranet,  presence and colleague communication channels, while overseeing our Multimedia Designer and Filmmaker to ensure visual, video and written content work together to support organisational priorities.

Working across internal and external digital channels, you'll develop content strategies, publishing standards and governance frameworks that improve user experience, strengthen consistency and ensure content remains accessible, accurate and effective.

This is a hands‑on leadership role. Alongside managing the team, you'll write, edit and publish content, provide expert advice to stakeholders, and use analytics, user feedback and insight to continually improve channel performance and audience engagement.

You'll champion accessibility, content governance and publishing best practice, helping colleagues create content that is user‑focused, compliant and aligned to organisational standards.

We're looking for someone with strong content management, digital publishing and stakeholder engagement experience. You'll have a track record of improving content and channels, developing publishing standards and governance approaches, and translating complex information into clear, accessible and engaging content. Experience of intranet management,  publishing, internal communications, accessibility standards and overseeing creative or multimedia delivery would be advantageous.

• Experience in content design, digital publishing, or communications within a government or large organisation
• Proven track record of writing and editing content for digital platforms, applying plain English principles
• Experience using or the ability to learn quickly and become effective in the role:  publishing tools (e.g., Whitehall Publisher) and adhering to GDS style guide
• Experience managing intranet content strategy, governance, and stakeholder engagement
• Experience analysing user feedback and analytics to improve content performance
• Degree or equivalent experience in communications, journalism, digital media, or related field
• Membership of…