West of Scotland Mentor Services Coordinator

West of Scotland Mentor Services Coordinator

Contract: Hours: 37.5 per week.

Contract:

1 year fixed term

Closing date: Monday 17 August at 9am, Interviews: 26 August

Salary: £26,780 (Grade PA4 to PA7)

Location: Hybrid: MCR Pathways Glasgow office and home

Travel: Regular travel across the West of Scotland. A driving license and car would be useful for the role and travel expenses will be reimbursed.

We are looking for a Mentor Services Coordinator to support volunteer mentors in the West of Scotland.

About the role

Our Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about mentoring until they are matched with a young person. The Mentor Services Coordinators conduct in depth interviews with all prospective volunteer mentors, organise training, organise PVG checks and make the process as smooth and supported as possible.

Key responsibilities:

• Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person
• Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey
• Deliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.

About you

• Based in the West of Scotland
• Experience of or strong interest in working or volunteering in the charity or third sectors
• An understanding of young people and educational settings
• People person with excellent communication and listening skills and empathy
• Well organised with great administrative skills and attention to detail
• Excellent desktop and database skills

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission:
To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision: MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits include : 30 days annual leave in first year rising to 35 days from 2nd year of employment, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, 7% employer pension contribution, Employee Assistance Programme, Life Assurance – 4 x salary.

We are committed to ensuring our recruitment process is inclusive and accessible. If you are invited to an interview, do you require any reasonable adjustments to be made?

MCR Pathways currently offers two guaranteed interview schemes aimed at helping candidates with a disability and those who are care experienced successfully navigate the recruitment process. For the care experienced scheme, we mean if you are or have ever been in foster care, residential care or kinship care.

Please note:

to qualify, you must demonstrate in your application that you meet the Essential criteria list in the person specification.