Community Veterans Centre Coordinator

Organisation Background

At CVS, we believe in meeting veterans at their point of need. What began over a decade ago as a transition service has flourished into a full-time, five-day-a-week 360 support hub. We don’t simply provide services; we provide a holistic support system designed to treat the whole person, not just their symptoms.

We offer a broad spectrum of support for veterans & their families at point of need. Common issues relate to mental & physical health, inequalities, poverty, housing & homelessness or risk of, addiction issues, criminal justice including domestic abuse, familial difficulties, pensions, benefits support, employment & training. CVS also provides a diverse programme of activities based upon our veterans ideas. The centre provides free hot lunches daily, laundry facilities and emergency food parcels when required.

The Centre Co-ordinator will provide support to the Operations Manager and deliver direct day to day support to our veterans, new clients and visitors.

The focus of the team moving forward from 2026 is to consolidate our position in supporting the needs of our service users including our exceptional person-centred support and to seek out new opportunities and partnerships to enhance our services and activities.

The Centre Co-ordinator should have supervisory experience, with a reasonable baseline understanding of service delivery in the context of armed forces veterans, client support, volunteer supervision, data gathering, client evaluations and case-studies and budget management.

Provide support, supervision to volunteers as required. Review budgetary income and expenditure, and support the Operations Manager with funders compliance reporting and project expenditure.

Where required, stand in for the Operations Manager at stakeholders’ forums/network events and support member/client referrals to other partners organisations as appropriate.

• Support the gathering of data and case studies relating to challenges and vulnerabilities experienced by service users;
• Where appropriate, assist the Operations Manager where specialist support referrals may be required. This may involve attending first meetings with the client to a referral body;
• Attend and /or support training, workshops, events and networking meetings / opportunities relevant CVS’ services and programme of activities;
• Support the Operations Manager in the on-going process of policy and practice development;

Deliver Volunteer inductions. Provide day to day support, coordination and guidance for volunteers,conduct biannual appraisals with volunteers; use experiences gained to help develop or enhance existing volunteer resources and policy.

Identify new opportunities for relationship development with new and existing partners including military charities, community organisations and DWP. Engagement with local services to promote collaboration and coproduction; and promote CVS to businesses to encourage corporate donations, opportunities and partnerships as opportunities arise.

Support for the ongoing development of an Operations Manual for staff team and volunteer,and highlight external training opportunities as they arise.

Seek out opportunities for collaborative marketing via social media channels (including those of other organisations) and local media outlets; and support the collection of case studies and service evaluations whenever possible;

Undertake relevant training and development as directed by the Operations Manager; and manage risks and to lift issues as appropriate at the earliest opportunity.

You may be asked to carry out other tasks deemed…