Head Veterinary Receptionist

Join Our Team as a Head Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We’re on the lookout for a dynamic and passionate animal enthusiast to step into the role of Head Veterinary Receptionist at our Albavet Veterinary Surgeons.

Location:

To be based across all 4 of our sites;
Burntisland, Dalgety Bay, Dunfermline and Kirkcaldy

Contract:

Permanent

Hours:

40 hours per week

Shift Pattern:
Monday - Friday between the hours of 08.00 - 20.00, with a share in the Saturday 09.00 - 17.00 rota

Get a glimpse of what makes us special:

• Albavet Veterinary Surgeons, Burntisland | CVS Vets
• Albavet Veterinary Centre, Dalgety Bay | CVS Vets
• Albavet Veterinary Surgeons, Dunfermline | CVS Vets
• Albavet Veterinary Surgeons, Kirkcaldy | CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job-it’s the beginning of a rewarding career with one of the UK’s leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you’ll become part of a supportive community focused on one goal: putting pets first.

If you’re looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

As a Head Receptionist, you will play a pivotal role in ensuring the smooth operation of our practice. In addition to the regular duties of a Veterinary Receptionist, your responsibilities will include:

• Team Leadership:
  Lead and motivate the receptionist team, ensuring high standards of client service are consistently met
• Training and Development:
  Mentor and train new reception staff, providing guidance and support to help them excel in their roles
• Scheduling Oversight:
  Manage the reception team’s schedules to ensure adequate coverage during operating hours
• Quality Control:
  Monitor and review the quality of interactions between reception staff and clients, offering constructive feedback and solutions for improvement
• Conflict Resolution:
  Address and resolve any conflicts or issues that arise within the reception team or with clients, ensuring a positive outcome
• Policy Implementation:
  Ensure reception policies and procedures are followed and updated as needed to align with practice goals
• Inventory Management:
  Oversee the ordering and stock levels of reception supplies, ensuring the front desk operates efficiently
• Relationship Building:
  Cultivate strong relationships with clients, fostering a welcoming and professional environment
• Performance Reporting:
  Prepare and present regular performance reports to management, highlighting areas of success and opportunities for growth

• Manage Communication:
  Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution:
  Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception:
  Greet and register new clients, ensuring a warm welcome
• Insurance Management:
  Process and manage insurance forms adeptly
• Medication Distribution:
  Dispense medications as required
• Financial Transactions:
  Process payments accurately and efficiently
• Emotional Support:
  Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation:
  Organise patients using the in-house system efficiently
• Inter-practice Communication:
  Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management:
  Make necessary phone calls regarding debts, belongings, and refunds
• Client Care:
  Above all, ensure that every client feels welcomed and valued at our practice

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Leadership skills in a similar role would be ideal
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills…