Group Quality Manager

RDM is strengthening its formalised quality systems to support continued international growth. This role will lead the development and governance of a fully integrated QMS from consolidation through to successful ISO 9001 certification. Based at the Head Office in Hillington, Glasgow, the Group Quality Manager will oversee QMS effectiveness, ensuring governance structures, functional accountability, and compliance expectations are consistently met across all product and process areas.

The successful candidate will guide and support functional teams in managing customer and supplier quality concerns, maintaining structured corrective action processes, and embedding preventive and continuous improvement practices. The role will also work closely with our Taiwan manufacturing site to maintain proactive quality feedback loops and promote shared quality standards internationally.

Key Responsibilities

· Establish, implement, and continually improve a Quality Management System to meet ISO 9001 requirements.

· Maintain governance structures including Management Review, non-conformance control, risk management and KPI tracking.

· Develop and maintain quality policies, procedures, and process documentation to support compliance across all product lines.

· Collaborate with Engineering to ensure product certifications (UL, CE, UKCA etc.) remain accurate, controlled and accessible.

· Act as the primary escalation point for customer quality concerns, ensuring effective structured root-cause analysis and resolution by functional owners.

· Maintain the supplier quality management framework, ensuring consistent use of corrective action processes by the Supply Chain team.

· Support Supply Chain in supplier performance monitoring and structured feedback loops with our Taiwan manufacturing site.

· Support Account Managers by coordinating compliance-related communications with customers and ensuring requirements are met.

· Lead efforts to secure, maintain, and prepare for ISO 9001 certification and surveillance audits.

· Ensure compliance with key regulatory certifications such as UL, CE and UKCA through structured documentation and evidence control.

· Develop compliance documentation strategies tailored to market, regulatory and customer-specific requirements.

· Foster a culture of continuous improvement using structured methodologies (Lean, root-cause analysis, problem-solving tools).

· Embed preventive actions and CI thinking across teams, supporting them to reduce defect rates and process variation.

· Train and support teams in quality best practices, documentation control, corrective action processes and audit readiness.

· Monitor and report quality performance metrics, using data-driven insights to identify risks and opportunities for improvement.

· Define and track KPIs including defect reduction, supplier performance, customer returns and audit outcomes.

· Prepare reports for senior management summarising quality performance, trends and improvement priorities.

Qualifications and Skills

• Degree in Quality Management, Engineering or a related discipline, or equivalent professional experience in quality leadership within manufacturing or industrial environments.

• Minimum 8+ years’ relevant experience in quality management, including demonstrable leadership of ISO 9001 implementation, certification and surveillance audits.
• Experience operating within manufacturing or industrial engineering environments.
• Practical involvement in developing and governing management systems across multiple functions.

• Strong working knowledge of ISO 9001 requirements and audit processes.
• Familiarity with product and regulatory certification processes (UL, CE, UKCA etc.).
• Experience applying structured problem-solving methodologies and continuous improvement tools.
• Proven ability to drive measurable performance improvement using Lean, root cause analysis or Six Sigma methodologies.
• Experience coaching and influencing functional…